How can we help?

Authentication

• I can’t connect to the Shadow launcher

Mice, Keyboards, and Other Peripherals

• I have mouse issues on Chromebook
• How to connect a USB device to Shadow
• How to connect a Controller on Shadow
• How to transfer files to my Shadow
• I installed USB Peripherals but my device is not forwarded in my Shadow

Resolution & Image Quality

• Using Color Enhancement on Shadow
• Using Automatic Resolution and Frame Rate Settings in Shadow
• Using the NVIDIA Control Panel in Shadow

Connection & Network

• How to make your firewall compatible with Shadow
• About the Usage Stats Panel
• What's the difference between 2.4GHz and 5GHz?

Software Setup

• Using an Antivirus or Firewall with Shadow
• How to update NVIDIA Drivers on Shadow

Sound & Microphones

• How to Connect a Microphone to Shadow

Performance Issues

• Why is my CPU's frequency lower than my actual CPU?
• How to Find my Storage Upgrade on Shadow
• Using High Efficiency Video Coding (H.265)

Applications

• Install Shadow on Ubuntu and add Wayland support
• How to install Shadow on Raspberry Pi
• [BETA] ShadowUSB installation for .Appimage & .deb
• [BETA] Installing Shadow .deb package on Debian or Ubuntu based distributions
• Keyboard Shortcuts for Shadow
• Shortcuts for Shadow on Linux app

Error Messages

• Error code and message directory
• L:100 and L:101 - Launcher failed to launch the streaming app
• L:102 - The Launcher failed to connect to Shadow
• L:200 / 500 - Try to start again in a few minutes.
• L:201 / L:202 - Our services are experiencing overload at the moment
• L:203 - Shadow can't connect and we’ll give you priority for the next 10 min

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Troubleshooting

• Known Issues for Shadow
• I see a black screen and an error message when streaming Netflix
• How to manually uninstall Shadow USB drivers
• How to Enable USB Drivers on macOS Big Sur
• I have issues installing games from Microsoft or Xbox
• My Shadow's CPU usage is 100% and slowing or freezing

See all 7 articles