After long periods of inactivity, Shadow will automatically shut down to ensure its services are allocated and performing optimally, shutting down Windows entirely. Automatic shutdown helps our teams maintain our data centers, prevent hardware damages, conserve power, and uphold our Rules and Restrictions. It also helps dedicate our resources to users currently using their Shadows.
For more information about shutdown, choose one of the following options below that best describes your situation or question:
- Online Shutdown: Shadow shuts down while I'm connected
- Offline Shutdown: Shadow did not save my last session
Online Shutdown occurs when the Shadow application is connected, but there is no user activity, even if a program is running.
A notification window will appear after 2 hours of inactivity. To resolve this notification, move your mouse, press a key, or input any other controls using your mouse or keyboard.
Offline shutdown occurs when you are not directly connected to your Shadow. This happens if you close the application without shutting down Windows.
Shadow will notify you immediately with a 20-minute warning. To prevent Shadow from shutting down, make sure your device is turned on and you are actively using the Shadow within 20 minutes of exiting Shadow.
For any technical questions, please let your administrator contact the support via your Shadow Business Manager.