In this article, you'll find a list of possible error codes and corresponding messages that may appear while using the Shadow application. This article will also list suggestions on how to solve the error.
💡 Use the search function on your browser to find your error code faster. On your keyboard, press CRTL + F to bring up the search function on most browsers. You may also find the issue you're experiencing on our status page.
📝 Shadow may have error codes for new or uncommon situations that are not documented in this directory. If your code is not listed in this directory, contact Support.
| Code | Message | Solution |
|---|---|---|
| A-100 | Sorry, the login flow cannot be started | Check that port 32600 is not already in use and try again. Learn how to make your firewall compatible with Shadow. |
| A-402 | Account on hold | Your payment was recently due and we were unable to charge your payment method after two attempts. In accordance with our Terms of Use, your Shadow has been placed on hold and you will be unable to access the service. Your account is at risk of termination. You can update your payment method to restore service. Please contact Support if you have any questions. |
| A-403 | Invalid email or password. | Your account has been created, but our servers have not finished activating your Shadow or your Shadow is unavailable. If you've just preordered, wait until your Shadow has been activated. Check your email for more information. |
| A-429 | Too many wrong email/password requests. Please try again later. | You've attempted to log in too many times and triggered a security mechanism designed to protect the account. Please wait at least 20 minutes. |
| A-432 | Welcome back! | You can restart your subscription at any time and make the most out of all your games. |
| A-468 | Ongoing scheduled maintenance. | Your Shadow is under maintenance and cannot be accessed at this time. See planned and emergency maintenance on the status page. This error may also appear if you've reset your Shadow. |
| A-469 | Your Shadow is being deployed. Please try again later. | Your Shadow is under maintenance and cannot be accessed at this time. See planned and emergency maintenance on the status page. |
| A-504 | Unable to reach login server. Please check your internet connexion. | The application could not receive a response from the login server. Either the login server is unavailable or something on the device is blocking this connection. See the status page for any known issues. |
| A-599 | Check your internet connection. | Check your Internet Service Provider's website for any known issues in your service area. |
|
L-100 L-101 |
Sorry, the Launcher failed to launch the streaming app |
Try to start Shadow again. |
|
L-100 L-101 L-102 |
Sorry, the Launcher failed to launch the streaming app |
Try to start Shadow again. |
| L-104, L-105 | Sorry, an issue happened when receiving the stream | In the launcher, go to Help  → turn off/shut down Shadow, then start it again. You can also try disabling High Efficiency Video Coding if the issue remains and the feature is enabled. |
| L-108 | An unknown issue happened | Restart the app if the issue remains. |
| L-110 | Sorry, the Launcher failed to launch the streaming app | Please contact Support and send logs from the Help page. |
| L-200 | Sorry, an issue happened when starting your Shadow |
Try to start again in a few minutes. |
|
L-201 L-202 |
Our services are experiencing overload at the moment | Your Shadow is unavailable due to a server overload. Please try again later and check the status page to stay updated. We’re attempting to make your Shadow available at the earliest possible time. Thank you for your patience and understanding. |
|
R-0x(...)
|
An unknown issue happened | A local operating system error has occurred preventing Shadow from starting. Many variations of this error code may appear. Try restarting the app, uninstalling and reinstalling Shadow, or update your local computer. |
| R:-1 | An unknown issue happened |
Restart the app if the issue remains. |
| R: -2 | Sorry, an issue happened when connecting to your Shadow |
Try to reset your settings then start again. |
| R-101 | You've connected to your Shadow from another device |
Click Start to connect to your Shadow with this device again or continue using your other device. |
| R-103 | Sorry, your session has expired | Restart the Shadow app and log in to use Shadow again. |
| R-105 | Windows on your Shadow ran into a problem and needs to restart (BSOD) |
In the Launcher, go to Help and shut down Shadow, then start again. Windows stop code: {BSOD_CODE} |
| R-106 | No primary screen connected so you can't connect a secondary screen | Try to connect to your Shadow on the device with the primary screen first, then enable secondary screen on another device. |
| R-107 | The primary screen has been disconnected | Try to connect to your Shadow again as primary screen, then enable secondary screen on another device. |
|
R-108 R-109 R-110 |
Sorry, an issue happened when connecting to your Shadow |
Try to start Shadow again. |
| R-111 | Your internet source changed or is off. | Please restart your Shadow. If it is still not working, please restart the application or verify your internet connection is working. |
| R-200 | Sorry, an issue happened with the streaming services | In the Launcher, go to Help and turn off your Shadow, then start again. |
| R-205 | Sorry, an issue happened with the streaming services | In the Launcher, go to Help and turn off your Shadow, then start again. |
| R-207 | Shadow turned off because you were inactive |
Shadow suddenly disconnected because the stream was idle for too long. Leaving Shadow idle will trigger an automatic shutdown mechanism. |
|
R-300 R-301 |
Sorry, an issue happened with the streaming services | Try to update graphics drivers on your device and disable High Efficiency Video Coding (H.265). |
| R-302 | Sorry, the current video settings are not supported | Try reversing any recent video settings changes, like rendering or decoding, and try again. Reset your settings if the issue remains. |
| R-304 | Your local graphics drivers are not up to date | Update the graphics drivers on your local computer. See how to update your computer for a list of common manufacturers and references. |
| R-500 | Oops, something went wrong. | You must be logged in to your Windows session and have Steam® and SteamVR® installed on your Shadow for us to start Shadow VR. Please log in and disable your Windows session password for future VR sessions. You can also follow our tutorial on SideQuest. |
| R-501 | Oops, something went wrong. | You must be logged in to your Windows session and have Steam® and SteamVR® installed on your Shadow for us to start Shadow VR. Please log in and disable your Windows session password for future VR sessions. You can also follow our tutorial on SideQuest. |
| R-502 | Oops, something went wrong. | It looks like you are not logged in to Steam®. Please use the “Remember my password” option for future VR sessions. You can also follow our tutorial on SideQuest. |
| R-503 | Oops, something went wrong. | It looks like you are not logged in to Steam®. Please use the “Remember my password” option for future VR sessions. You can also follow our tutorial on SideQuest. |
| R-504 | Oops, something went wrong. | You must have SteamVR® installed on your Shadow. You can also follow our tutorial on SideQuest. |
| R-505 | Oops, something went wrong. | Sorry, it seems there is a problem with SteamVR®. Please close SteamVR® and restart 3D mode. If the problem persists, please uninstall SteamVR®, restart your Shadow, and reinstall SteamVR®. |
| R-506 | Oops, something went wrong. | There was a problem. Please try again later or contact Support. |
| S-101 | Sorry, an issue happened with the streaming services |
Shadow is having difficulties streaming on this device, likely due to the resolution, refresh rate, or other image configuration. |
| S-102 | Protected content cannot be displayed on Shadow |
Close the application displaying this content to continue. If necessary, you can force the application to close using ALT+F4. Otherwise, go to the launcher → click Help |
| S-103 | Please, update Nvidia graphics drivers in Shadow |
Your graphics drivers need to be updated to be compatible with Shadow’s streaming services. |
|
U-101 U-103 |
Sorry, your Shadow is slow to start because of our remote services not responding |
Please allow up to 20 minutes for your Shadow to start properly. In the launcher, go to Help |
| V-100 | Sorry, an issue happened when connecting to your Shadow |
Try again and check your network if the issue remains. |
| V-101 | Sorry, your Shadow is slow to start because of our remote services not responding |
Please, allow up to 20 minutes for your Shadow to start properly, turn it off then start it again. |
| G-100 | Sorry, your Shadow is slow to start because of our remote services not responding | Please, allow up to 20 minutes for your Shadow to start properly, turn it off then start it again. |
| G-468 | Sorry, you cannot connect to your Shadow at the moment | Your Shadow is under maintenance or an incident is ongoing. Check our status page to learn more. |