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I see a black screen and an error message when streaming Netflix

You may get a black screen when trying to use Netflix on Shadow.

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This issue happens because Shadow is not HDCP (the High-Definition Digital Content Protection standard that acts against piracy) compatible yet.

In the meantime, you may still use Netflix by disabling the "Hardware acceleration" feature in your browser settings.

Chrome

Go to Settings → Advanced → System.

💡 Restart your browser in order to apply the changes.

Firefox

Go to your browser's settings and disable the "Use hardware acceleration when available" feature.

💡 Restart your browser in order to apply the changes.

Opera

In your browser settings, look for the word "acceleration" in the search bar and disable the "Use hardware acceleration when available" feature.

💡 Restart your browser in order to apply the changes.

Brave

In your browser settings, go to "System" under "Additional settings" and disable the "Use hardware acceleration when available" feature.

💡 Restart your browser in order to apply the changes.

Microsoft Edge

In your browser settings, go to "System and performance" and disable the "Use hardware acceleration (when available)" feature.

💡 Restart your browser in order to apply the changes.

Still have some questions? Contact us so we can help you!