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Every time you log in to Shadow on a new device, you'll need to authorize the device with your Shadow account. Authorizing your device is a security measure that uses your email address to confirm it's really you.

How to authorize your device

We're currently enhancing our authentication methods. Some versions of Shadow may require you to log in with your browser. (We'll never ask you for any authentication codes!)

Use an authentication code

  1. Open the Shadow Launcher.

  2. Enter your email and password, then click Log in.

    📝 Note: If you're having trouble logging in, check your email to confirm your Shadow has been activated. We'll send you an email when your Shadow is ready to go!

  3. Check your email for an authentication code.

  4. Copy and paste the authentication code into the launcher. You can also use your keyboard to enter the code manually. If the code is correct, Shadow will automatically authenticate your device.

    Shadow_Email_Authentication_Code.gif

Log in with your browser

  1. Open the Shadow Launcher.

  2. Enter your email and password, then click Log in.

  3. Click Log in with browser.

    Log_in_with_browser.png

  4. If this is your first time logging in, a login screen will open on your default browser:

    Log_in_OAuth.png

    1. Enter your email and password.
    2. Click Log in.
    3. Enter the verification code we sent to your email.

  5. Click Continue to Shadow to use this account.

    Continue_to_Shadow.png

Fix problems authenticating your device

Your code is invalid

  • Check your internet connection by opening your browser and loading a new page.
  • Uninstall and reinstall the Shadow launcher to try and reset the connection to our authentication servers.
  • Temporarily turn off your antivirus or firewall.
  • Try using a different network for your internet connection in case this network is blocking Shadow.
  • If you've requested multiple codes, wait for all codes to be delivered. Do not request any additional codes for at least 20 minutes to give the server time to recover.

You haven't received any authentication codes

  • Check the status page to confirm there are no known issues with authentication codes. If there is an ongoing issue with authentication codes, you can contact our Support team to be notified when the issue will be fixed.
  • Check your spam, junk, or other folders your email provider may have accidentally sent codes to.
  • Whitelist no-reply@shadow.tech in your email settings.
  • Change your email address if you have another email address you can use.

Log in with browser method doesn't work

  • Allow cookies on your browser. Our website uses cookies to remember you! If you block all cookies (or cookies from Shadow), this method will not work.
  • If you're using Ubuntu, stop any services or applications using port 32600. Some services like Plex use port 32600.

Remove a device from your account