How can we help?

curve-bg.svg

Menu

HelpCenterW11__0-00-00-00_.png

On October 5, 2021, Microsoft will release its latest operating system, Windows 11. Microsoft has revealed that Windows 11 will be released in phases over the coming months, and all eligible devices should be offered a free upgrade to Windows 11 by mid-2022. In this article, we'll cover how Shadow is preparing for Windows 11 and what to expect.

 

Key takeaways

  • Shadow will continue to run Windows 10 for the time being

  • We'll use this time to monitor how Windows 11 performs and make sure all major bugs and issues have been resolved to ensure your experience is not impacted by this transition.

  • Users will not be able to update Shadow to Windows 11 for the foreseeable future

  • We'll notify our users via email when Windows 11 is fully optimized and compatible with Shadow

 

FAQ

 

Q: Can I update my Shadow to Windows 11?

At this time, it is not possible to update your Shadow to Windows 11. Our teams are still hard at work running tests, and we will let you know when it will be possible to update your Shadow to Windows 11.

 

Q: Will Shadow come with Windows 11 by default after the Windows 11 release?

Shadow's default operating system will remain Windows 10 for now. Key developments and tests are still ongoing to ensure a smooth transition to Windows 11. All users will be notified and updated simultaneously to Windows 11 when ready.

 

Q: Can I use the Shadow Windows 10 app if my local PC is running on Windows 11?

Yes, you may upgrade your local machine to Windows 11 and use Shadow. However, we recommend waiting to ensure all issues and bugs are resolved in the new operating system to enjoy Shadow in an optimal setting.

 

Q: Will I receive technical assistance from Shadow if I upgrade my Shadow to Windows 11?

We will not provide official assistance to Windows 11 issues because we do not support it at this time. As noted on our device requirements, Shadow supports and recommends the Windows 10 operating system. In general, we recommend you reach out directly to Microsoft for any Windows-related issues.

 

Q: Will Shadow be able to run properly on Windows 11 in the future?

Our early tests indicate that Shadow will run at an optimal level on Windows 11. We will notify you when this is possible.