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Typically, there are three reasons why a payment would not be accepted: Insufficient Funds, Incorrect or Obsolete Information, or Bank Refusal. For help resolving each of these possible issues, read this article.

Insufficient Funds

This error occurs when your credit or debit card does not have the sufficient balance needed to cover your invoice payment.

To resolve this decline code:

1. Check the balance of your card/account and make sure your balance will cover the entire invoice amount.
2. If you believe your balance does cover the invoice, contact your bank or financial institution directly to resolve the problem.
3. Continue reading this article for other possible solutions.

Incorrect or Obsolete Information

This payment decline code occurs when either the information you provided (CVV, address, card number, etc.) does not match the details of the card you are attempting to pay with or the card is expired.

To resolve this decline code:

1. Check the payment details on your My Account page and make the necessary corrections.
2. Contact your bank directly for additional assistance. Confirm that no new cards have been issued and your card or account has not been closed.
3. Try another payment method.
4. See Bank Refusal for other possible solutions.

Bank Refusal

This payment decline code occurs when your bank has declined the payment for any reason not cited above. The charge may appear as "pending" on your statement and will be automatically reversed if declined.

To resolve this decline code:

1. Contact your bank for more details on the failed payment.
2. Try another payment method.