If Shadow times out while trying to start your stream, the launcher will display error code L-102, indicating the launcher has failed to connect to your Shadow.
Cause
These errors typically occur if:
- Your Shadow is performing an update in the background, such as a Windows update. You'll need to wait for the update to complete before it will let you in.
- Shadow is not able to start a video stream using your internet connection. The connection may be unstable or lower than Shadow's minimum requirements.
Solution
Start with the first step below, proceeding through each step until the issue is resolved.
- Try starting your Shadow again. It's possible your Shadow timed out on the first attempt but will connect on a second attempt.
- Shut down your Shadow from the launcher before starting it again.
To shut down Shadow from the launcher:- Click the Help
icon, then click Shut down Shadow. - Wait 2-3 minutes, then start Shadow again.
- If Shadow still doesn't start, shut down Shadow and wait 10-15 minutes before starting Shadow again. This should be enough time to finish any pending updates.
- Click the Help
- See if your internet connection is stable. Run a speed test following our article, How to troubleshoot your internet connection. If your test results show a high ping, an unstable download speed, or jitter, this may prevent you from establishing a stable connection to your Shadow.
- Try connecting to Shadow on a different network or device. Connect to a different network (at a friend's place, work, or school, or on a 5G/4G/LTE data network). If the issue persists, try using another computer or phone also compatible with Shadow. This will help determine if the issue is with your device, network connection, or your Shadow.
- If Shadow still displays one of these errors, contact Shadow Support.