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If you receive the message when you launch the Windows application it means that your computer can not decode the video stream.
The cause of this problem may be a component of your computer that is not compatible with Shadow.
As a first step, try to make sure your Shadow computer is at the same resolution as your screen, or your laptop.
If the problem persists, to help us find a solution, contact Shadow support by enclosing a Dxdiag with your request .
This information is valuable in order to more easily find the origin and solution of the problem.
To know the minimum configuration for the Windows client, just read this article: System Requirements for the Windows Application
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Still have questions after reading this article? Contact us for assistance!