If you receive the message when you launch the Windows application it means that your computer can not decode the video stream.
The cause of this problem may be a component of your computer that is not compatible with Shadow.
As a first step, try to make sure your Shadow computer is at the same resolution as your screen, or your laptop.
This information is valuable in order to more easily find the origin and solution of the problem.
To know the minimum configuration for the Windows client, just read this article: System Requirements for the Windows Application
Still have questions after reading this article? Contact us for assistance!