Your Shadow's settings, your connection, and your device all play a key role in your experience. It's possible you can improve your experience on Shadow with just a few clicks, including:
- Input lag (delays between your actions and Shadows response)
- Poor image or sound quality
- Resolution issues
- Low framerate
- No USB detection
Whether you're looking to maximize your Shadow's capacity or just trying something new, we've provided several recommendations for you to try below.
CONNECTION AND BANDWITH SETTINGS
Your experience on Shadow greatly depends on the strength of your internet connection, and testing that connection can help you identify most issues on Shadow; especially if you're experiencing latency or input lag.
Run a Speed Test
To begin your diagnosis, choose a speed test below to test your local internet connection. Select the location closest to you and run this test from your local device, not within Shadow.
💡 Tip: For help understanding your speed test results, see how to read and interpret the results of a connection test.
Adjust Your Bandwidth
After you've completed your speed test, adjust Shadow's Allocated Bandwidth to use approximately 10Mb/s less than your current internet speeds. If your tests show any high volumes of jitter, connect to the internet via Ethernet or, if necessary, a 5GHz WiFi connection.
To continue troubleshooting your connection, see Quick Tips to Reduce Latency.
CARE, MAINTENANCE AND UPDATES
Use Shadow to install the latest Windows 10 updates and shut down your Shadow regularly to reduce the chances of issues occurring. To activate Windows updates, open the Shadow Control Panel.
Update Resolution Settings
If Shadow's resolution settings are not configured correctly, this can cause several issues, including:
- Lag or low framerate
- Poor image quality
- Lack of fluidity
- Error messages from the Shadow launcher
- Resolution issues while playing games
Change Shadow's Resolution
You can change Shadow's resolution at any time from the NVIDIA Control Panel or other Windows settings.
Update the Graphics Drivers
Drivers are often required for hardware such as your Shadow's graphics card. Having the latest drivers installed may add features, security, and overall improvements to your Shadow. See how to install NVIDIA graphics drivers for Shadow.
Disabling processes on your Shadow could reduce in-game performance issues; especially if they're resource-intensive. Some examples of resource-intensive graphics are:
- Resolution Scaling
- Texture Filtering
- Ambient Occlusion
TROUBLESHOOT DEVICE ISSUES
Common Device Issues
During your use of Shadow, you may come across issues while using certain devices such as:
- Devices (Keyboard, Mouse, Joystick, Webcam, Headset, Microphone, etc.) not working on Shadow but working on your local device
- Weak webcam connection
- Controller not functioning on Shadow after previously working
Apply the following solutions to resolve most device issues:
- Use USB 3.0 Ports when connecting your devices.
- Enable USB Peripherals
- Test your upload speed to confirm it's sufficient to use the device. Example, a Webcam requires a minimum upload speed of 50 Mb/S.
- Check to see if the drivers for your device are installed.
- Unplug and reconnecting your device when your Shadow is on. If using Bluetooth to connect a device, re-pair the device on your local device or the Shadow Ghost menu.
Still have questions after reading this article? Contact us for assistance!