How can we help?

Have a question about Shadow? Log in to My Account to contact a Support Hero. From your account page, click the Support tab to submit a ticket.

Don't have an account? Use our support request form, and a Support Hero will respond as soon as possible.

After you've submitted a ticket or request, you'll receive a confirmation mail with a ticket number. A Support Hero will reply as soon as possible. Use your confirmation email to reply or add any additional information to your request. For assistance with technical issues, we recommend searching the Help Center prior to contacting Support.

If you still need help or you're not sure what to include with your request, see the video below.