How can we help?

Have a question about Shadow? Log in to My Account to contact a Support Hero. From your account page, click the Support tab to submit a ticket. You can also view our Support hours from your account page.

Don't have an account? Use our form to submit a request, and a Support Hero will respond as soon as possible.

When submitting a ticket or request, you'll receive a confirmation mail with a ticket number. A Support Hero will reply as soon as possible during business hours. Use your confirmation email to reply or add any additional information to your request. For assistance with technical issues, we recommend searching the Help Center prior to contacting Support.