How can we help?

You can change your email address any time by logging in to My Account. If you have trouble changing your email address, see how to contact Support for assistance.

To change your email address in My Account:

1. Click the Security tab, then under your email address, click Modify.
2. Enter a new email address.
3. Verify your password, then click Confirm.
4. Check both email addresses for a validation code.
5. Enter the corresponding codes into the form, then click Confirm.
   

Contact Support

Please contact Support if you've experienced one of the following:

• You haven't received an email to validate your changes
• You forgot your password and can't log in or confirm changes
• You no longer have access to the email address on file

To contact Support, submit a request and provide a picture of your government-issued photo ID to identify yourself as the account owner. Your ID must match your name, date of birth, and the street address on file. A Support Hero will respond as soon as possible.