Table of Contents
What are the benefits of the Shadow Ghost compared to the Shadow Box?
The Shadow Ghost is silent, smaller, lighter, and includes Wi-Fi and Bluetooth, meaning it can connect to wireless devices. Plus, the design is really cool!
What are the dimensions of the Shadow Ghost?
The Shadow Ghost weighs less than a pound (190 grams) and measures 7x5x2 inches (182x123x50mm).
What is the Shadow Ghost made of?
The Shadow Ghost is made of a matte plastic base of standard PC-ABS.
Is it necessary to have a Shadow subscription if I purchase a Shadow Ghost?
Yes! The Shadow Ghost is not a subscription replacement, but it is convenient for those who need a device for Shadow.
Can I change the color of the LED?
Sorry, we liked the color red so much and chose this as the exclusive LED color.
Is it possible to change the brightness of the LED?
No, but this may be an option in the future.
How much power does the Shadow Ghost consume?
When turned on and in use, the Shadow Ghost consumes around 7 Watts per hour.
Ordering & Shipping
When does the Shadow Ghost come out?
Shadow Ghost was initially released on February 27th and sold out within weeks. Although we do not have an official re-release date, we will post announcements on our blogs, where you can also follow us on social media and subscribe to our newsletter.
Choose your region for more information:
Where can I order a Shadow Ghost?
Once the Shadow Ghost is available, you may purchase the Ghost from My Account or during the checkout process.
Can I exchange my old Shadow Box with a Shadow Ghost?
It is currently not possible to exchange your Shadow Box for a Shadow Ghost.
How much does the Shadow Ghost cost?
Below are the prices previously offered in each region where the Shadow Ghost was sold:
|France, Belgium, Luxembourg, and Germany||€119.95|
Can I rent the Shadow Ghost?
Renting the Shadow Ghost is currently not possible and may not be available in the future.
How many the Shadow Ghosts can I order?
It is only possible to order one Shadow Ghost per customer.
How long does the delivery take?
Delivery takes on average 5 to 7 business days (excluding weekends and holidays).
Can the Shadow Ghost be shipped outside of the service area?
Shadow Ghosts only ship within our service area at this time.
Returns & Exchanges
Is the Shadow Ghost under warranty?
The Shadow Ghost has a guaranteed warranty protecting you against technical issues for 2 years, provided you have purchased the Shadow Ghost from your account.
Can I return or cancel my order for the Shadow Ghost?
You have 14 days from the date of delivery to return your Shadow Ghost. Shipping costs may not be included.
Where should I send my Shadow Ghost for repair if it's damaged?
If your Shadow Ghost is under warranty, contact a Support Hero to request a free Shadow Ghost replacement.
Who pays the shipping cost to exchange the Shadow Ghost?
We do! In cases where there is a technical problem, we will take care of the return costs for you.
How long will the return of my Shadow Ghost take in case of a breakdown?
Once we receive confirmation your Shadow Ghost has arrived at our warehouse, it shouldn't take more than 7 business days (excluding weekends and holidays) for you to receive a new Shadow Ghost.
Is the Shadow Ghost dual-screen compatible?
At the moment, no, but we are working on this feature.
Does the Shadow Ghost support a 1080p/144hz display?
Thanks to the HDMI 2.0 port, the Shadow Ghost is capable of streaming in 1080p/144Hz and even 4K/60Hz. You can also use the Shadow Ghost to stream 2K/120Hz.
Does Shadow start automatically when I turn on the Shadow Ghost?
No, it does not. To start Shadow, log in using your account credentials, then click Start.
Can the Shadow Ghost remember my login credentials?
To avoid having to repeatedly log in, click the Remember me box. Your Shadow Ghost will automatically log in when you turn it on.
What operating system is installed on the Shadow Ghost?
The Shadow Ghost uses a Linux-derived home operating system specifically designed for the Ghost.
Can I install another operating system on the Shadow Ghost?
It is possible to install another operating system and attempting to do so may cause irreparable damage and void the warranty. You can, however, update your Shadow's Windows 10 operating system.
How long will development on the operating system continue for?
We are constantly working on the Shadow Ghost's operating system and we will add new features and fixes regularly to improve your experience.
Will it be possible to turn on your Shadow Ghost remotely via a remote control or an Xbox controller for example?
It's not possible yet. The only way to turn on the Shadow Ghost is to do it via the power button.
What types of ports does the Shadow Ghost include?
The Shadow Ghost has 2 USB 3.0 ports, 2 USB 2.0 ports, a 3.5mm jack, an HDMI 2.0 port and of course a power connector.
Does the Shadow Ghost recognize all USB devices?
Although the Shadow Ghost recognizes an overwhelming majority of devices due to its design and potential, we have an official list of incompatible devices for your consideration.
Is it possible to set up the Shadow Ghost via Ethernet?
A Wi-Fi connection is required to set up your Shadow Ghost to update the firmware before connecting an Ethernet cable. See how to set up your Shadow Ghost.
Is the Shadow Ghost compatible with 5GHz networks?
The Shadow Ghost works perfectly with both 2.4Ghz and 5Ghz Wifi networks. Like the Shadow app, we recommend connecting to a 5GHz network for faster data transmission.
Do I need a cable to pair my Bluetooth device with the Shadow Ghost?
Although a cable might help, you may not need one at all! To learn more, see how to pair a Bluetooth device with the Shadow Ghost.
What's the highest bandwidth setting available on the Shadow Ghost?
You can configure a maximum of 70Mb/s, which is more than enough to enjoy a perfect experience. Try lowering your bandwidth if there are any technical issues.
Is it possible switch between the Beta and Official versions of Shadow on the Ghost?
Yes! Once you've logged in to your account on the Shadow Ghost, you can switch from one version to another. See our tips for using the Shadow Ghost!
How many devices can I connect to the Shadow Ghost at the same time?
You can connect as many devices as you want using a USB hub, preferably via an external power supply. However, your download and upload speeds may need enough bandwidth to support these devices.
Does the Shadow Ghost offer a more stable connection compared to the application?
Your connection stability depends on your network and not the device you use. However, the Shadow Ghost has been successful in helping users enjoy specific mice, keyboards, and controllers they love.
Is it possible to connect a video capture card to the Shadow Ghost to record a game console or another PC?
You can use a capture card such as the Elgato on your Shadow Ghost, as long as your upload speed can support this device. Faster upload speeds will ensure your Shadow Ghost can detect the capture card and make your stream as fluid as possible.
Didn't find what you were looking for? Try these articles:
- How do I find the tracking number for the Shadow Ghost?
- What happens if my Shadow Ghost can't be delivered?
- Where is my Shadow Ghost confirmation email?
Contact us for additional questions about the Shadow Ghost.