Francais Français English English Deutsch Deutsch

How can we help?

curve-bg.svg

Menu

                   

Shadow can support most mice, keyboards, and controllers when connected via USB. For help connecting your USB device to Shadow, open the launcher > click the Settings (Gear) icon > check the box to enable USB Peripherals. When USB Peripherals is enabled, Shadow installs the drivers needed for Shadow to detect your device. Once your device has been detected, you may use the device on Shadow.

 

USB_Peripherals.png

 

For more information, choose your device's operating system below:

 

💬 Notes:

  • USB Peripherals is supported on devices with Windows 10 and macOS operating systems. This feature is already enabled on the Shadow Ghost.
  • Your device must be natively compatible with Windows and the device you're using.
  • Some devices may be incompatible with Shadow or require upload speeds faster than 50Mb/s. This includes webcams, virtual reality headsets, racing wheels & pedals, flight sticks, or other gamepads.

 

 

For Windows

1.png Enable USB Peripherals

  1. Open the Shadow application, then click Settings gear_icon.png.
  2. Check the box next to USB Peripherals to enable this feature.
  3. Allow Shadow to install drivers onto your computer if requested. These drivers connect your peripherals to Shadow using your network.
  4. Start Shadow.

Once Shadow has launched, press WINDOWS+ALT+O to open the USB peripherals menu.

Now you just have to check for your peripheral on the Quick Menu, and it will be automatically setup on your Shadow.

 

2.png Enable Your Device

  1. Open the Quick Menu.
    Press CMD+ALT+O or click the Quick Menu icon Quick_Menu_Logo.png.
  2. Click the USB Peripherals tab.
  3. Check the box next to your device.

 

For macOS

1.png Enable USB Peripherals

  1. Open the Shadow application, then click Settings gear_icon.png.
  2. Check the box next to USB Peripherals to enable this feature.
  3. Choose Apple menu  > System Preferences, click Security & Privacy, then click General.
  4. Click Authorize at the bottom right of the window.
  5. In the same menu, at the Privacy tab, in the section Input Monitoring, check that Shadow applications are correctly checked.
  6. Start Shadow.

 

2.png Enable Your Device

  1. Open the Quick Menu.
    Press CMD+ALT+O or click the Quick Menu icon Quick_Menu_Logo.png.
  2. Click the USB Peripherals tab.
  3. Check the box next to your device. 
🚨 Some users may experience a loss of mouse controls when Shadow launches in full screen or in mouse locked mod on macOS Catalina. If this is the case, stop Shadow application, check Security & Privacy parameters described above, than restart Shadow. 

 

FAQs

I don't see my device on Shadow.

If you've enabled USB Peripherals and you do not see your device, try each of the options below.

  • Wait 5 minutes for the drivers or device to install
  • Shut down Shadow using the Start Windows_logo_small.png menu, or click the Help Help_icon.png icon on the Shadow launcher
  • Restart your computer
  • Go to the launcher Settings gear_icon.png, then click Reset all settings at the bottom 
  • Plug your device into a USB 3.0 port
  • Connect to the internet using an Ethernet cable or a 5GHz WiFi connection

 

My device is enabled, but it does not work.

It's possible the device is not yet compatible with Shadow. High latency, low upload speeds, and packet loss can also prevent your device from connecting to Shadow. See how to test your connection for any signs of these issues and see if it needs improvement.

 

 

If you're still experiencing issues, ask a Support Hero for assistance.