Using a VPN program on your Shadow, or on your local computer as part of the use of Shadow is strongly discouraged.
If you use a VPN program, it may interrupt our services and cause you to lose connectivity with your Shadow.
If you have already installed a VPN program and you have a problem, we invite you to contact Support.
Please take a moment to read our article showing what is not recommended when using Shadow.
Still have questions after reading this article? Contact us for assistance!