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Welcome to #TeamShadow!

We're excited you've decided to join the future of high-performance gaming. Once you've subscribed to Shadow, our servers will begin activating your Shadow computer. You'll receive an email confirming when your Shadow has been activated. While you wait, feel free to download Shadow onto your devices. You can set up Shadow after you've received your confirmation.

 

📝 Note:  Activation takes about 1 - 3 hours on average. In rare cases, activation may take up to 5 business days. For estimated activation times in your service area, contact Support.

 

🚑 COVID-19 Update: Due to the public response to COVID-19 (coronavirus), users are subscribing and connecting to Shadow more than ever, and we're making changes to help maintain our quality of service. See our blog COVID-19: impacts on Shadow for more information.

 

 

Step 1: Download Shadow Onto Your Devices

Shadow is available on devices with Windows, macOS, Android, iOS, and Ubuntu operating systems.

If you're using the Shadow Ghost, continue to Getting Started with the Shadow Ghost.

 

To download Shadow:

  1. Log in to My Account.
  2. Click the Application tab.
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  3. Click the Download button listed below your operating system.
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To see if your device is compatible with Shadow, choose your operating system below:

 

Step 2: Log In and Authenticate Your Device

When logging in to Shadow, you'll need the email address and password you created when you subscribed.  To help Shadow enforce two-factor authentication, an authentication code is required each time you log in from a new device.

 

To log in and authenticate your device:

  1. Open the Shadow application.
  2. Enter your email and password into the application, then click Log In.
    Log_In_Screen.png
  3. Check your email for an authentication code.
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  4. Copy and paste the authentication code into the window or use your keyboard to enter the code manually.
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  5. Click Submit or wait for Shadow to automatically authenticate your device.

 

Step 3: Set Up Your Shadow

Take the time to check out the other settings available in the Shadow launcher and connect your peripherals. We've provided a list of articles below to help:

 

Frequently Asked Questions

 

What if I haven't received an activation email?

You will receive a confirmation email when your Shadow is activated and ready to go. If you have not received a confirmation email and you are unable to log in after several hours, please check your email's spam folder or contact support.

 

When does my subscription begin?

Your subscription begins the moment your Shadow is activated. We will do our best to let customers know whether there are any activation delays in advance and reduce activation times in the future.

 

Where is my authentication code?

Authentication emails may take up to 10 minutes to appear in your inbox. Check your spam/junk folder for any emails from Shadow.

If you have not received an activation email, your Shadow may still be undergoing activation. Activation may take a few hours, up to several days during peak demand.

 

I'm experiencing issues with Shadow. How do I fix this?

Your device, internet connection, and Shadow's settings all factor into your experience. For help setting up Shadow for the first time, we recommend the following articles:

 

 

Still need help with Shadow after seeing this article? Contact Support.