Shadow offers great compatibility with many networks and devices, but to take full advantage of what it has to offer, having the right conditions can make a difference. Since lag or packet loss can have a negative impact on your experience, we have created this guide to help you resolve these symptoms.
In this article, we recommend making the following changes:
- Lower Your Allocated Bandwidth
- Enable Streaming, Bandwidth, or Optimization
- Use an Ethernet (LAN) Cable
- Change Your Wi-Fi Connection
- Power-cycle Your Network
- Disconnect Devices Not in Use
Using Shadow for the first time? See our articles in Getting Started.
ADJUST SHADOW'S SETTINGS
Lower Your Allocated Bandwidth
Adjust your Allocated Bandwith in the Shadow Launcher Settings or the Shadow Control Panel within Shadow.
- From Shadow's launcher settings:
- From the Shadow Control Panel (on your Shadow's desktop):
- From the Shadow Quick Menu panel (on your Shadow's desktop):
We recommend setting Shadow approximately 10Mb/s less than your current internet speeds. For example, if your speeds are approximately 42Mb/s, Shadow's bandwidth should be set to 32Mb/s. To test your connection, select the data center closest to you, then run the test on your local device:
💬 Info: Lowering your Allocated Bandwidth setting will give you the most responsive and stable experience, but it may sacrifice video quality. Start at the lowest setting of 5Mb/s, then slowly increase the bandwidth until you find a comfortable balance between stability and video quality that works for you.
Enable Streaming, Bandwidth, or Optimization
Choose Optimize Streaming > Prefer Reliability in your launcher settings
Enable Low Bandwidth Mode if you do not have a strong connection. See The "weak connection" mode (H.265) for more information.
Enable Low-End Configuration Optimization if you have an older computer:
Disable the settings above if issues worsen or change without improvement.
IMPROVE YOUR INTERNET CONNECTION
Use an Ethernet (LAN) Cable
Using a wired Ethernet connection will:
- Eliminate additional latency that a wireless connection adds
- Make your connection much more stable
Change Your Wi-Fi Connection
If a wired Ethernet connection is not possible or your device requires a wireless connection:
- Connect to a 5GHz network. Some routers offer both 2.4GHz connections and 5GHz.
- Place your devices (such as a computer or smartphone) and your router closer to each other.
Power-cycle Your Router
Latency often occurs when your connection loses data (referred to as packet loss) or takes longer to contact the server (referred to as a high ping). Try power-cycling your local router to refresh your connection and make it more stable.
Steps to power-cycle your router:
- Shut down your device(s), such as your computer or smartphone.
- Unplug the power to your router.
- Unplug the power to your cable/DSL modem and wait 15 seconds.
If you do not have a modem, skip to step 5.
- Restart your modem and wait for all its lights to return.
- Restart your router and wait for all its lights to return.
- Start your computer again and connect to your Shadow to see if the issue persists.
If you continue to experience latency, run a speed test and provide the results to your Internet Service Provider (ISP) for assistance.
Use Wired Connections for Your Peripherals
Using a wired USB connection for your mouse, keyboard, controller, and other peripherals may reduce some minor latency associated with wireless connections such as Bluetooth.
Disconnect Devices Not in Use
Devices may consume bandwidth even when they are idle. Disconnect any devices you are not currently using on your Shadow, such as:
- Controllers (if your game only needs mouse/keyboard)
- Mouse and keyboard (if your game only needs a controller)
Still have questions after reading this article? Contact us for assistance!