Shadow offers great compatibility but to take full advantage of what it has to offer, it needs to be used in the right conditions. Lag or packet loss can have a negative impact on your experience so we have created this guide to help you remedy this.
Before continuing, make sure you have read through our getting started guides as they will help you avoid most problems.
The type of connection you use can result in a very different experience, these tips will help you find more stability.
- Connect the box or device via Ethernet rather than Wi-Fi
A Wi-Fi connection can be very unstable unlike an Ethernet cable
- Plug the keyboard and mouse into a wired USB (if you have one, you'll find this at the back of the Shadow Ghost)
Like the Wi-Fi connection, Bluetooth technology may be unstable depending on the hardware used
- Check the cables, sometimes they can be faulty or damaged
The easiest way to check this is to plug them into a different device or computer.
Fighting packet losses
An internet connection sends and receives blocks of data called "packets"
If you suffer a lot of slowdowns and freezing of images despite having a good up and download speed, it may be because your connection has packet loss, essentially where bits of data are going missing.
Since you do not receive or send certain data, this will negatively impact your Shadow experience.
To minimise this phenomenon, you can try the options below:
- Connect via an Ethernet cable/get closer to your router
The closer you are to your box, the more stable your connection will be and the less interruption you will see.
- In Wi-Fi, choose 5 GHz to 2.4 GHz
- Avoid PLC (Power Line Communication)
PLC divides the stream, allows interference to occur, and almost invariably guarantees a high packet loss over your internet connection
- Disconnect other devices from the local internet connection
Using multiple devices on the same internet connection will reduce the speed you can connect to Shadow with.
- Reduce the bandwidth of your application or Ghost
In application settings or the control panel, to reduce internet usage
- Enable automatic bandwidth
In the application launcher or the configuration panel, this makes it possible to adapt to your connection (This is recommended for connections that are already stable and not over Wi-fi)
- Unplug the microphone, webcam and external storage
These devices require a very good internet connection and create latency if the connection is not sufficient
- Adapt your resolution and frequency
As explained in our getting started guides, this optimizes the use of Shadow and the internet
- Enable / Disable "Game Mode" on Mac, Android TV and Classic TV
As explained in our getting started guides and in the TV settings, this makes the controls more fluid.
- Install games on Shadow storage rather than external storage
External storage requires a strong internet connection, so using Shadow's upgraded storage is faster, if available.
- Disable V-Sync in Games
The V-Sync requires a lot of power and adds no value to the Shadow experience, we find it's better to disable it
Make sure these are always up-to-date to benefit from the latest improvements and optimise overall performance
- Avoid these uses of Shadow
Also summarised in the getting started guides, these activities can seriously undermine the Shadow experience
- Disable the AMD or Nvidia graphics card from a very old PC
Old graphics cards may not be compatible with the Windows Shadow application
Still have questions after reading this article? Contact us for assistance!