How can we help?

Want to have a long term relationship with Shadow? You can change your subscription to a commitment for more savings on your subscription.

To upgrade your subscription:

1. Log in to My Account.
   
   
2. Click the Subscription tab.
   
   
3. Under My subscription, click Change subscription.
   
   
4. Choose your new commitment plan.
   
5. Click Confirm to save your changes.

Frequently Asked Questions

Is the commitment plan billed monthly or all at once?

Our 12-month commitment plan is billed out in monthly payments.

Can I cancel my account while I am on the 12-month commitment plan?

The 12-month commitment plan cannot be canceled at any time while the plan is active. You may cancel once you have reached the last 30 days of your commitment.

What if I have trouble making a payment?

If you are unable to pay your next invoice, tell our Support Heroes so they may assist you.