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Want to have a long term relationship with Shadow? You can change your subscription to a commitment for more savings on your subscription.

To upgrade your subscription:

  1. Log in to My Account.

  2. Click the Subscription tab.

  3. Under My subscription, click Change subscription.

  4. Choose your new commitment plan.
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  5. Click Confirm to save your changes.

 

FREQUENTLY ASKED QUESTIONS

Is the commitment plan billed monthly or all at once?

Our 12-month commitment plan is billed out in monthly payments.

Can I cancel my account while I am on the 12-month commitment plan?

The 12-month commitment plan cannot be canceled at any time while the plan is active. You may cancel once you have reached the last 30 days of your commitment.

What if I have trouble making a payment?

If you are unable to pay your next invoice, tell our Support Heroes so they may assist you.

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Still have questions after reading this article? Contact us for assistance!