Want to have a long term relationship with Shadow? You can change your subscription to a commitment for more savings on your subscription.
To upgrade your subscription:
- Log in to My Account.
- Click the Subscription tab.
- Under My subscription, click Change subscription.
- Choose your new commitment plan.
- Click Confirm to save your changes.
FREQUENTLY ASKED QUESTIONS
Is the commitment plan billed monthly or all at once?
Our 12-month commitment plan is billed out in monthly payments.
Can I cancel my account while I am on the 12-month commitment plan?
The 12-month commitment plan cannot be canceled at any time while the plan is active. You may cancel once you have reached the last 30 days of your commitment.
What if I have trouble making a payment?
If you are unable to pay your next invoice, tell our Support Heroes so they may assist you.
Still have questions after reading this article? Contact us for assistance!