Looking to start over on your Shadow? Resetting Windows is often the simplest solution; especially if you're looking to resolve technical issues with Shadow or Windows, or remove malware quickly. Now you can reset Shadow from your account. A reset takes approximately 30 minutes, up to an hour. For more information, see the instructions below.
💬 Info: Resetting Windows removes anything stored on your Shadow's hard drive. Back up any files you'd like to keep with an external storage device or a cloud storage service.
To reset Windows on your Shadow:
- Log in to My Account, then click My Shadow > Reset my Shadow and delete all my data.
- Select the reason you want to reset your Shadow from the drop-down menu, then click Continue.
To enter a different reason, select Other.
- Choose Shadow Ready to Play (a) or Manual Configuration (b), then click Continue.
If you chose Ready to Play, select your Language and Keyboard.
💡 Tip: For help, see Ready to Play and Manual Configuration.
- For security purposes, enter your password, then click Confirm.
Your account will display a notification confirming your reset has started. Wait 40 minutes before starting your Shadow to avoid interrupting the process.
If your Shadow will not start after 40 minutes, contact a Support Hero to check the status. A Support Hero can also initiate another reset on your behalf.
Still have questions after reading this article? Contact us for assistance!