If you ever want to start again with a brand new Shadow, you now have the option to reset it yourself.
If you are unfortunate enough to get a virus or malware infection then a Windows reset can help to get rid of these.
It also allows you to reinstall the initial software, including Blade services. A reboot can also sometimes be beneficial in case you notice performance problems caused by Windows itself.
Be warned though that a reset of Windows will result in the total loss of your personal data. Make sure that you have backed up anything you need to keep with external storage or a cloud storage service because you will not be able to recover them. Think about all those important photos, videos, music, documents ...
Note that the reboot only affects the Windows disk (C:), if you have upgraded to the additional storage (D:) it isn't affected by this procedure.
On the other hand, a Windows reset will not fix issues you might be getting with artifacts or latency, for example. If you encounter a technical problem, don't hesitate to report it to our support team or the corresponding articles on the Help Center!
To do this reset, go to your client area on the site http://shadow.tech in the "My Shadow" section.
Then click on "Reset my Shadow and erase all data"
Select the reason you want to reset your Shadow from the drop-down menu and click "Continue".
You can also enter another reason with the "Other" option. Enter your password for security purposes in the dedicated field and click on "Confirm" to validate the reset of your Shadow.
Once this is done, a loading screen will start and a message will be displayed notifying you of the start of the reset. The procedure takes about 30 minutes. Do not attempt to connect to your Shadow before this time, otherwise it is possible that the reboot is not fully completed.
Once this reset has been completed, you end up with a brand new Shadow ready to use.
In case you encounter an error message, don't hesitate to contact support with the error message in your ticket so that our agents can investigate the situation and properly initiate a new reset of your Shadow.
Remember to indicate "Reset Windows" in the subject of your message. Then specify the reason (s) for this request and an acknowledgment that you accept the loss of your data. Your request will be addressed as soon as possible. You will receive an e-mail confirming that it has been accepted, and then another e-mail notifying you of the successful reset and advising you to reconnect to your Shadow.
You can learn more about what activities are inadvisable or restricted through Shadow here!
Still have questions after reading this article? Contact us for assistance!