Shadow's resolution and refresh rate affect the size of your screen's window and its quality. In many cases, changing your resolution or refresh rate may resolve issues causing your stream to appear small, distorted, or stretched. 

There are three ways to change Shadow's resolution and refresh rate:

• NVIDIA Control Panel
• Windows Display Settings
• Display Adapter Properties

NVIDIA Control Panel

1. Right-click the desktop, then click NVIDIA Control Panel.
   
   If the NVIDIA Control Panel is not listed in this menu, update the graphics drivers.
   
   
2. In the left panel under Display, click Change Resolution, then use the list of options provided to choose your resolution and refresh rate.
   1. Choose the native resolution. Alternatively, you may choose the same resolution as your display.
   2. Choose the same refresh rate your display can support, up to 144Hz.
      
      💡 Tip: For resolutions higher than 1080p, choose 60Hz.
      
      

 💬 Info:  Some settings require a fast internet connection. If the quality worsens after changing your resolution or refresh rate, lower these settings until it improves.

If the NVIDIA Control Panel did not allow you to choose your preferred resolution or refresh rate, create a custom resolution below.

Create a Custom Resolution

1. From the NVIDIA Control Panel under Change Resolution, click Customize....
   
   
   💡 Tip: Trouble clicking the Customize... button? Try choosing a resolution or refresh rate from the list above.
   
   
2. On the next window, click Create Custom Resolution....
   
   
   
3. Under the Resolution settings, adjust the Horizontal pixels (A), Vertical lines (B), and Refresh rate (C), then click Test at the bottom of the window.
   
   💬 Info: Make sure your screen is compatible with your preferred resolution and refresh rate before performing this operation. 
   
   
4. If the test is successful, click Yes to apply these changes.
   
   If the test was not successful, it's possible your preferences are not compatible with your current setup.

Windows Display Settings

1. Right-click the desktop, then click Display settings.
   
   
   
2. Under Scale and layout, choose the Display resolution from the drop-down menu. Wait until your screen adjusts to preview your settings.
   
   
3. Click Keep changes to apply your resolution or Revert if you'd like to undo your changes.
   
   

Display Adapter Properties

1. Right-click your desktop, then click Display Settings.
   
   
   
2. Under Multiple displays, click Advanced display settings to open more options.
   
   
   
3. Click Display adapter properties > List All Modes > choose a resolution then click OK.
   
   
4. Click Apply to confirm your changes. Wait until your screen adjusts to preview your settings.
   
   
5. Click Keep changes to apply your resolution or Revert if you'd like to undo your changes.

Still experiencing issues or have questions? Contact a Support Hero.