If you experience poor image quality on your Shadow, either on our apps or on the Shadow Box, the problem is most likely to be caused by the quality of your connection.
This is a good example of what we want to avoid
In general, connection problems can be due to poor connection stability, often brought about by a weak or unstable WiFi signal. In this case we strongly advise you to connect via Ethernet on your local PC. You can also lower the bandwidth allocated to your Shadow to better match your connection.
If your connection is below 30 mbs, you can also activate the low connection mode (H265) in the box options or in the application. To learn more about H265 mode, click here
In some cases, enabling automatic quality may be a problem. Since this feature is still in the test phase, we recommend that you disable it if you experience poor picture quality.
You can also check if your Shadow's graphics drivers are up-to-date for potentially better performance. To know how to update your driver, please read our guide: Update NVIDIA drivers for Shadow
Also remember to check that the refresh rate of your Shadow is equal to or less than that of your screen. If your Shadow is configured in 144Hz while your screen only supports the 60Hz mode, it is possible that your image quality will be poor with a feeling of jerkiness. To learn how to change the refresh rate of your screen, here
Finally, we also invite you to read this article to avoid any performance issues.
Still have questions after reading this article? Contact us for assistance!