When you start Shadow, you may notice your CPU is using 100% of its resources, and Windows might also start slowing down or freeze. This article will help you find or report the problem in three easy steps:
📝Note: These instructions may require you to take screenshots and send them to Support. For help taking a screenshot, visit take-a-screenshot.org. Choose your language and operating system for instructions.
Open Task Manager When Shadow Starts
Start Task Manager. To do this, right-click the taskbar, then click Task Manager.
Check Running Processes
When the Task Manager window appears, click More details at the bottom to show apps, processes, and more running on Shadow. Clicking Fewer details will hide this information.
In Task Manager, you'll see:
- Tabs where you can find different information concerning your Shadow. Click the Processes tab.
- A list of applications and processes running on your Shadow.
- Resources used by this process. Click CPU to sort processes by CPU usage.
Look for applications using most of your CPU.
Game launchers, antiviruses, social apps like Discord, and other programs like web browsers or music players can consume a lot of CPU usage; especially if they all start with Windows.
Close any applications using a high amount of CPU.
If no particular application stands out, take a screenshot of this window, then go to the second step.
Check the Number of CPUs Running
If your CPU usage is still high, click on the Performance tab.
On this screen, right-click the graph and choose Change graph to > Logical processors.
This will split the graph into 8 separate CPUs:
Take a screenshot of this window.
Please contact Support and send the following:
- All Task Manager screenshots
- The date and time the problem occurred
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