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How long does it take for my additional storage to appear on my drive?
Once your order has been confirmed, if can take up to 2 hours for your additional storage to appear on your Shadow. Please remember to fully shutdown Windows and reboot it in order to access your storage.
I purchased Shadow with a giftcard. Can I have additional storage?
If you purchased Shadow with a giftcard and your pre-order is not activated, you are unable to purchase additional storage. You will be able to add additional storage once your account has been activated.
How do I activate my additional storage once I have ordered it?
Shut down and start Windows to activate your additional storage on Shadow.
I have a temporary Shadow Boost. Will I receive the additional storage I pre-ordered for my Shadow Ultra/Infinite?
Yes, this pre-ordered additional storage will be added to the temporary Shadow Boost. In addition, it will be kept when migrating to the new configuration once the new configuration is available and activated.
What happens to my additional storage when I migrate to my Shadow Ultra/Infinite?
You will keep any additional storage when migrating to a different offer. However, your storage will be reformatted during migration, deleting any data on your additional storage.
What is the maximum amount of additional storage I can add?
The maximum amount of additional storage you can add per Shadow account is 8 increments of 256GB, or 2TB in total.
How do I remove additional storage?
To manage additional storage, log in to your account page, then go to the Subscription & billing tab.
How does billing for additional storage work?
Once your order has been placed, your cost will be pro-rated (calculated based on the number of days remaining in that month). We'll add this pro-rated amount to your next invoice, increasing the total price of your monthly bill. In addition to your one-time prorated cost, you will be billed for each month you have additional storage going forward.
- If you remove any additional storage, the price will also be calculated on a pro-rata basis.
- The old prices for additional storage (1TB) at the preferential rate do not change.
Is the additional storage in SSD or HDD?
Additional storage disks are standard HD (Hard Disk Drives).
Is each 256GB of additional storage separate from the rest on Shadow?
All additional storage added will form a single D: drive on Shadow, regardless of capacity.
My Shadow account is linked to the Amsterdam datacenter. When will I be able to add additional storage to my Shadow?
We do not have a date for the moment.
Can I sell my additional storage to someone else?
No, this is not possible. Additional storage is linked to the owner's account individually.
Will my additional storage be formatted if I reset my Shadow?
No. Additional storage is not formatted when resetting your Shadow.
When I remove additional storage, is it removed immediately or is it only removed from the next billing cycle?
Once you've removed any additional storage from your account page, it will be removed the next time you log in to Shadow.
If I can purchase up to 2TB of storage, does this include the storage already included with my subscription?
You can purchase an additional 2TB of storage and keep the storage included with your subscription.
Do I need Shadow Boost, Ultra, or Infinite to purchase additional storage?
You can order additional storage, as long your Shadow subscription is active.
Can I "pause" my additional storage for one or more months?
No. It's possible to remove additional storage for as long as you'd like, without being billed for it, but the data associated with your storage will be deleted.
Is it possible to add additional storage for an active Shadow Ultra or Shadow Infinite subscription even if it has not been pre-ordered?
It is possible!
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