Are you looking for extra protection and need advice on which antivirus to use? Read on for more information.
At the moment, not all antivirus programs will work fluidly due to the updates and the evolution of the architecture of Shadow or some may work initially only to cause problems later on. How these cause problems will be different depending on whether you’re installing them on your local device or within Shadow. Both will result in an ability to use the service but must be tackled in different ways.
Installing an antivirus on your local device
If you’re installing an Antivirus on your local device, this can detect Shadow as an abnormal program and prevent it from loading or starting or prevent you from being able to login. In these cases you may be able to whitelist the Shadow.exe file if your antivirus program has the option to exclude or make exceptions.
Installing an antivirus on Shadow
If you wish to install an antivirus within Shadow itself, this can also present some difficulties as they will interfere with the Shadow connection and result in an immediate loss of service.
However, in this case we can recommend two antiviruses:
We have a partnership with F-Secure that ensures Shadow services will never be interrupted by the firewall. Windows Defender meanwhile, being a Microsoft product directly integrated with Windows 10 will not cause machine lockout except in cases where it has been manually manipulated.
If your Shadow is blocked due to the installation of an antivirus, don't hesitate to contact Support by specifying the name of the antivirus installed, as well as its version number.