🎉 As of March 12th, new customers can now subscribe to Shadow Boost from the Shadow store. If you're an existing customer, Shadow Boost is coming your way, too. See our Frequently Asked Questions in this article for updates.
What is Shadow Boost?
Shadow Boost is one of three offers, or "tiers", Shadow will be offering throughout 2020 and 2021. Over this time, customers will see our two other tiers, Shadow Ultra and Infinite, added to our offers.
This allows time for data center maintenance and hardware upgrades, required to support our new tiers.
For reference, here's a breakdown of our tiers:
Frequently Asked Questions
How much does Shadow Boost cost?
|Cancel anytime||12-month Commitment|
|$14.99 per month||$11.99 per month|
Can I sign up for Shadow Boost if I already have a commitment?
Yes, you can! You can change to either the monthly or annual plan for Shadow Boost. That feature will be available at the end of March. If you subscribed to the $12.99 Special Offer, your plan will automatically change to the new price by the end of April.
If I sign up for Shadow Boost, will my billing date change?
If you purchased the Month-to-Month offer, your new billing date will occur 1 month after Shadow Boost is activated.
If you purchased the annual plan, your subscription will bill 1 month after Shadow Boost is activated, and will end 1 year from your activation date.
How long will it take to activate my Shadow Boost?
When purchasing or resubscribing to Shadow, we expect activation times averaging 48 hours. Some regions may experience different activation times based on demand, availability, and whether you have an existing Shadow subscription. We will do our best to keep this estimate updated for our customers.
You can contact Support for estimated activation times in your area.
I subscribed to the $12.99 Special Offer. Can I sign up for Shadow Boost?
You won't need to! Users who subscribed to the $12.99 Special Offer will have their plans automatically adjusted to the new price by the end of April. The new price will then be applied to your next invoice.
What happens if I do not sign up for the Shadow Boost monthly or annual plan?
If you're not currently subscribed to the $12.99 Special Offer, you'll have the option of choosing a new plan during our launch in late March. Your subscription and billing terms will remain unchanged until you choose a new subscription.
Can I sign up for a waitlist for Shadow Ultra and Infinite?
To get notifications and stay informed on updates for Shadow Ultra and Infinite, subscribe to the Shadow waitlist.
How soon can I expect updates for Shadow Ultra and Infinite?
You will receive an email in April, close to the May launch date. In this email, we'll provide details on the launch, and if you're one of the lucky ones able to get Ultra or Infinite. Until then, we've created an FAQ in our Discord, where we'll update you regularly on the launch.
See how to join us on Discord.
When will additional storage be available?
Additional storage will become available over the next coming weeks. You'll be able to add/remove increments of 256GB to your Shadow via your account page, up to a total of 2TB of additional storage.
If I purchase additional storage, will I be able to add or remove storage later?
Yes, you can add and remove storage at any time, in increments of 256GB. However, when removing additional storage, you'll need to preserve any data you want to keep. Any documents, pictures, or other files saved on your storage will be lost once it's removed from your account.