Shadow uses thousands of ports on your local network to send and receive data, providing a greater chance at securing a stable connection with low latency. Blocking any necessary ports can congest your connection to any of Shadow's data centers, causing high latency and even packet loss.
To make your local firewall compatible with Shadow:
- Open ports 2000 to 15000.
- Apply this rule to both TCP and UDP connections.
- Apply this rule to both inbound and outbound connections.
📝 Note: If your internet connection is provided by work, school, or another business, contact the local administrator for assistance.
How to Open Ports on Your Firewall
For help opening ports using Windows Defender Firewall, see the instructions below. To get help with a different service, contact your firewall provider for assistance.
- Open Windows Defender Firewall.
- Click Advanced settings.
- Choose Inbound Rules > New Rule....
- Choose Port, then click Next.
- Choose TCP or UDP. You can create another rule for either protocol later.
Choose Specific local ports > enter 2000-15000.
- Complete the remaining steps in the window, then click Finish.
Repeat these instructions until you've created Inbound and Outbound rules for both TCP and UDP protocols.
For more help, see how to open or close a port on Windows Defender or contact your firewall provider.
To get help with Shadow or ask questions about security, contact Support.
🚨 Disclaimer: Shadow is not responsible for managing, administering, or monitoring security for your devices or local internet connection.