After long periods of inactivity, Shadow will automatically shutdown to ensure its services are allocated and performing optimally, shutting down Windows entirely. Automatic shutdown helps our teams maintain our data centers, prevent hardware damages, conserve power, and uphold our Rules and Restrictions. It also helps dedicate our resources to users currently using their Shadows.
🚑 COVID-19 Update: Due to the public response to COVID-19 (coronavirus), users are subscribing and connecting to Shadow more than ever. To help maintain our quality of service, we've made changes to our automatic shutdown policy. Read more in our blog, COVID-19: impacts on Shadow.
For more information about shutdown, choose one of the following options below that best describes your situation or question:
- Online Shutdown: Shadow shuts down while I'm connected
- Offline Shutdown: Shadow did not save my last session
Online Shutdown occurs when the Shadow application is connected, but there is no user activity, even if a program is running.
A notification window will appear after 2 hour and 30 minutes of inactivity. To resolve this notification, move your mouse, press a key, or input any other controls.
Offline shutdown occurs when you are not directly connected to your Shadow. This happens if you close the application, your Shadow Ghost, or Shadow Box without shutting down Windows.
Shadow will notify you immediately with a 30-minute warning. To prevent Shadow from shutting down, make sure your device is turned on and you are actively using the Shadow within 30 minutes of exiting Shadow.
📝 Note: Automatic shutdown cannot be disabled on your Shadow. Remember to save your work before you stop using Shadow.
Frequently Asked Questions
How does automatic shutdown help me?
When a high volume of users are connected to Shadow, this creates higher inbound traffic to our data centers. Using automatic shutdown helps dedicate our resources to users who are connected and want the best experience.
Can I turn automatic shutdown off?
The short answer is no, unfortunately. Automatic shutdown was added with the intention of ensuring our users are using Shadow while the service is on.
If you have questions about automatic shutdown after reading this article, contact us for assistance!