After long periods of inactivity, Shadow will automatically hibernate to ensure its services are allocated and performing optimally. This helps Shadow provide the best experience possible when you're connected to Shadow.
📝 Note: Automatic hibernation also helps our teams maintain our data centers, prevent hardware damages, conserve power, and uphold our Rules and Restrictions.
For more information about hibernation, choose one of the following options below that best describes your situation or question:
- Online Hibernation: Shadow shuts down while I'm connected
- Offline Hibernation: Shadow did not save my last session
Online hibernation occurs when the Shadow application is connected, but there is no user activity, even if a program is running.
A notification window will appear after 2h30m of inactivity. To resolve this notification, move your mouse, press a key, or input any other controls.
Offline hibernation occurs when you are not directly connected to your Shadow. This happens if you close the application, your Shadow Ghost, or Shadow Box without shutting down Windows.
Shadow will notify you immediately, up to 30 minutes in advance. To prevent Shadow from hibernating, make sure your device is turned on and you are actively using the Shadow within 30 minutes of exiting Shadow.
📝 Note: Automatic hibernation cannot be disabled on your Shadow. Remember to save your work before you stop using Shadow.
If you have questions about automatic hibernation after reading this article, contact us for assistance!