Known Issues for Shadow

📝 Last updated: February 15, 2021.

This article is updated regularly to help keep our users informed of issues impacting Shadow. If you're experiencing a problem with Shadow, read this article for more details about these issues, their status, and whether a workaround has been provided.

Please note that this list is not exhaustive, should only be used as a reference, and is intended to address high impact issues we're currently addressing.

COVID-19: Important updates about Shadow

In light of precautions involving COVID-19, many Shadowers are staying at home and resorting to what they love most: using Shadow. Due to the unprecedented usage increase, this can impact Shadow's overall quality and availability of service.

For this reason, we cannot rule out problems that may arise. To ensure everyone can use Shadow to its fullest potential, please consider shutting down your Shadow when not using it.

Latest news: We are closely monitoring the workload on our data centers. At the time of this writing, all of our data centers are operational and online.

To see live updates, see the Status Page. We'll also update our blog article COVID-19 Impacts on Shadow.

For more information about Shadow Ultra and Infinite delays, check out the Shadow forum.

👷 Under Investigation 👷

My game is not starting when I have a Firewall installed in Shadow

Description: Games installed in Shadow doesn't start while a Firewall is started in Shadow. Be careful that some antivirus like Bitdefender also have Firewall embed that is started when Windows starts.

Workaround: If you installed a Firewall within Shadow, please deactivate it.

Status: We are working on a permanent fix.

✨ Fixed ✨

Sounds delay while using microphone recording.

Description: You should experience some delay while recording your microphone inside Shadow.

Status: A fix has been released to Beta and Alpha versions.

✨ Fixed ✨

The mouse cursor is disappearing.

Description: After updating Shadow Ghost / Box to the last version, my cursor disappears.

Workaround: This problem is due to an incident on the screen resolution. This is happening if your local screen and your Shadow screen are different. Please check that both resolutions are the same, on your local and inside Shadow. Please check that both resolutions are similar, inside Shadow and with the native screen resolution.

Status: A fix has been pushed to all versions (Stable / Beta).

✨ Fixed ✨

My microphone is not working on the last Stable version

Description: After updating Shadow application to the last version, my microphone doesn't work anymore. It is impacting USB and jack microphones.

Status: A fix has been pushed to all versions (Stable / Beta).

👷 Under Investigation 👷

USB issues with macOS Big Sur

Concerning USB issues with macOS Big Sur, please refear to the dedicated page: How to Enable USB Drivers on macOS Big Sur.

Norton Firewall causes latency issues on macOS Big Sur

Description: On macOS Big Sur, Norton Firewall causes latency pikes and performances problem.

Workarounds: We advice you to add an exception in Norton Firewall for Shadow application or deactivate it while using Shadow.

✨ Fixed ✨

On old mac models, Shadow application is returning L:100

Description: On some old mac models, Shadow application is returning L:100 at every start.

Workarounds: Please use Beta version to connect to Shadow.
If you are still experiencing L:100 after switching to the Beta version, please select "Better battery life" or "Automatic graphics switching" (depending on your macOS version) in the Energy Saver Graphics preferences, within the macOS System Preferences.

Status: We pushed a fix on macOS application in Stable and Beta versions.

✨ Fixed ✨

Resolution superior to 60Hz leads to display problems

Description: In the Beta of iOS application, where you are using an iPad 12.9 pro, the automatic resolution set will lead to a red square at the top left of the screen. You can also experience lags.

Status: A fix has been pushed to the last Beta application. Please update your application.

Do not forget to install the following package, which is mandatory for Shadow on Linux:

sudo apt-get install libva-glx2

👷 Under Investigation 👷

Shadow is crashing on Ubuntu 20.04

Execute the following command:

echo $'\n'"export LIBVA_DRIVER_NAME=i965" >> ~/.profile

Please log out of your session and log back in after executing the command above.

Vertical split screen or Linux crash

Due to a specific GPU initialization required for old cards, the stream may only render half of the screen or cause an Xorg freeze (read the issue).
Contact Support from your account page and provide the results for the following command:

vainfo

Local computers with an NVIDIA GPU

Install proprietary drivers: from Ubuntu. For any issues with these drivers, contact Support from your account page and provide the results for the following command:

vainfo

Local computers with an AMD GPU and poor stream or color quality

Due to a bad driver configuration, the stream will not be decoded correctly. You should execute the following command:

curl https://gitlab.com/NicolasGuilloux/shadow-live-os/raw/arch-master/airootfs/etc/drirc -o ~/.drirc

Please restart your computer after executing it.

Red screen

Please try to activate / deactivate "Low-end configuration" in Launcher parameters.

Sandboxing issue with Debian

Due to this bug in Debian, you have to run the application with the following parameter:

./Shadow.AppImage --no-sandbox

Another solution is to add an attribute into your system kernel:

sysctl -w kernel.unprivileged_userns_clone=1

Or by adding following line in the file /etc/sysctl.d/99-shadow.conf:

kernel.unprivileged_userns_clone=1

Sources:

If you encounter a problem with a game in Shadow, please check that your local computer and Shadow are totally up to date. You can read the following steps before contacting support: