Francais Français English English Deutsch Deutsch

How can we help?

curve-bg.svg

Menu

đź“ť Information: Last updated: July 08th, 2020.

This article is updated regularly to help keep our users informed of issues impacting Shadow. If you're experiencing a problem with Shadow, read this article for more details about the issue, its status, and whether a workaround has been provided.

Please note that this list is not exhaustive, should only be used as a reference, and is intended to address high impact issues we're currently addressing.

 

Under Investigation

Covid19: important message about the use of Shadow

In light of precautionary actions taken surrounding COVID-19, many of you are resorting to what they love most: gaming on Shadow. This however can impact Shadow's overall quality and availability of service.

Current situation: all systems are up and running, but we are monitoring the workload on our data centers closely.

However, it cannot be ruled out that some issues may arise due to the unprecedented increase in workload we've recently noticed. 

Our status page will be regularly updated to keep you informed: https://community.shadow.tech/gben/blog/update/covid-19-impacts-on-shadow-regular-updates and https://status.shadow.tech/ 

To ensure each and every Shadower can use Shadow to the highest of its capabilities, please consider shutting down your Shadow when not using it.

 

[MacOS Catalina] Mouse unavailable in full-screen or in mouse locked

Description: On macOS Catalina, when Shadow is in full-screen or in mouse locked, you'll lose the usage of your mouse controls. 

Status: We are working in a fix.

Workarounds: Stop your application and check that Privacy settings are correctly set in macOS parameters: How to Connect a USB Device to Shadow.

 

Shadow is returning a Recovery windows at every start

Description: Shadow is returning following display at the start: 

image

This error appears, even after a RAZ. 

Status: After investigation, we discovered that some screens connected to Shadow are triggering this BSOD. We are working with NVidia to correct this issue. 

For now, following screens has been reported as impacted:

  • Panasonic OLED 4K HDR MEIA296
  • Panasonic TX-55EZ950E
  • Asus Strix GGL502VS
  • HP 22w
  • Ecran BenQ GL2460

Workarounds: If you're impacted by this problem, please try following steps:

  1. Activate the "Safe Display mode".
  2. Try to connect through Shadow with a different screen / device.

 

 

Fixed

Multiple lags / latency issues / artefacts / L:104 / L:105 / L:200

Description: Since our last Streamer on June 08th 2020, users experienced multiple issues concerning latencies, lags, artefacts, audio, video and mouse stuttering. Following errors could also regularly happens: L:104 / L:105 / L:200.

Status: A fix has been pushed to the all versions of our application. 

 

USB Peripherals are not forwarded correctly to Shadow on macOS application

Description: You can't forward your device to Shadow. It appears that you can only shared one device at the same time.

Status: An update has been pushed to all versions of our application.

Workarounds:

  1. Try to properly uninstall USB Peripherals drivers, restart completely your local computer and reinstall USB Peripherals drivers.
  2. Check if there is more than one Peripheral connected to your Shadow.