This article is used to inform our users of issues impacting Shadow. In this article, you'll find a list of issues with specific apps, games, and operating systems, if any are known at the time. For any issues impacting our data centers, visit our status page.
Please note that this list is not exhaustive, should only be used as a reference, and is intended to address high-impact issues we're currently addressing.
Status key
Fixed
Known issue
Incompatible
Sound delay when recording via microphone
Description
When recording, a slight delay occurs between voice input and output to your speakers or headset.
Status
A fix was deployed in Beta and Alpha versions.
One or more games won't start when a firewall is installed on Shadow
Description
Games installed in Shadow won't start while a firewall is started in Shadow. Some antivirus software, like Bitdefender, also have a firewall embedded that starts with Windows.
Workaround
We're working on a permanent fix. In the meantime, please deactivate any firewalls installed on Shadow.
Netflix does not work on Shadow
Description
When launching Netflix on Shadow, an error message appears and the Netflix screen is black.
Action! - Game Recorder and Gameplay Capture Software
Description
When using "Action!", the stream crashes.
Reason
This software is incompatible with our service. We will continue to look for a permanent fix.
No high-impact issues reported for Shadow Box / Ghost at this time.
No high-impact issues reported for Windows at this time.
Norton Firewall causes latency issues on macOS Big Sur
Description
Norton Firewall causes latency and performance issues on macOS Big Sur.
Workaround
We recommend adding an exception or whitelisting the Shadow app on Norton Firewall. Alternatively, you can temporarily disable Norton Firewall while using Shadow.
Cursor issues when iOS Assistive Touch is enabled
Description
We are currently aware that when the iOS Assistive Touch option is enabled, there may be cursor conflicts in the Shadow. Unfortunately, we cannot resolve this at this time and invite you to disable the Assistive Touch option.
Status
We are working on a permanent fix and will keep you updated when the issue is resolved.
No input from external keyboards on iPadOS 15
Description
External keyboards do not work in Shadow on iPadOS 15. The issue occurs whether they are connected through USB, Bluetooth, or while using a Magic Keyboard.
Status
We are working on a permanent fix.
Workaround
The "Full Keyboard Access" feature must be disabled for an external keyboard to work in Shadow. You can find this option in Settings → Accessibility → Keyboards → Full Keyboard Access.
Before you continue, see how to Install Shadow on Ubuntu if you have not done so already. Some issues may be resolved by following these instructions first.
Shadow crashes on Ubuntu 20.04
Description
Shadow will suddenly stop working and crash when running on Ubuntu 20.04
Due to a specific GPU initialization required for old cards, the stream may only render half of the screen or cause an Xorg freeze (see more about this issue).
Status
We are collecting information about this issue. Contact Support from your account page and provide the results after you've executed the following command:
vainfo
Local computers with an NVIDIA GPU
Description
Additional drivers are required for NVIDIA GPUs.
Workaround
Install proprietary drivers: from Ubuntu. For any issues with these drivers, contact Support from your account page and provide the results for the following command:
vainfo
Local computers with an AMD GPU and poor stream or color quality
Description
Due to a bad driver configuration, the stream will not be decoded correctly.
Should you encounter issues with a game in Shadow, see if updates are available for your local computer as well as Shadow. Here are a couple of articles that might help:
This game could previously not be played on virtual machines similar to Shadow.
Status
The issue has been fixed as of December 6, 2021. To fix this issue on your Shadow, install the latest NVIDIA graphics drivers. Our QA teams have been able to successfully play Halo Infinite on Shadow as of driver version 496.
Gameforge Tera
Description
The game is not starting on Shadow.
Solution
We are aware of this concern. The team has contacted Gameforge's developers about this issue. For now, it is considered incompatible.
Genshin Impact
Description
The game is not starting on Shadow.
Solution
We are aware of this concern. The team has contacted Genshin Impact's developers about this issue. For now, it is considered incompatible.
Starlink
Description
The game is not starting on Shadow.
Solution
We are aware of this concern. The team has contacted Genshin Impact's developers about this issue. For now, it is considered incompatible.
Valorant
Description
The game is not starting on Shadow.
Solution
Due to Riot Games' anti-cheat system, it is currently not possible to play Valorant on virtual machines, like Shadow. We are currently looking into potential solutions and the team is in contact with the Valorant's developers so those of you at #TeamShadow can get in some sweet competitive MP action.
Dual Universe
Description
Following an update for the game Novaquark, the game will not start anymore on Shadow.
Solution
We are aware of this concern. The team has contacted Novaquark's developers about this issue.
Monster Hunter Rise Demo
Description
The demo cannot be played on virtual machines like Shadow. However, the official game is not impacted.
Reason
We received an official answer from Capcom about this topic:
"Our [Research and Development Team] has investigated the issue and we can confirm that, for technical reasons unrelated to Shadow, the demo is not compatible with your platform. While this is not something that can be changed for the demo, the full game should not be affected and we expect that it will run on your platform without any issues.”
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Sound delay when recording via microphone
One or more games won't start when a firewall is installed on Shadow
Action! - Game Recorder and Gameplay Capture Software