This article is used to inform our users of issues impacting Shadow. In this article, you'll find a list of issues with specific apps, games, and operating systems, if any are known at the time. For any issues impacting our data centers, visit our status page.
Please note that this list is not exhaustive, should only be used as a reference, and is intended to address high-impact issues we're currently addressing.
Status key
Fixed
Known issue
Incompatible
Sound delay when recording via microphone
Description
When recording, a slight delay occurs between voice input and output to your speakers or headset.
Status
A fix was deployed in Beta and Alpha versions.
No sound on all devices
Description
Some of our users no longer have any sound on their Shadow because drivers are missing or the audio quality needs to be updated. Therefore, it's important to verify NVIDIA driver version 512 or later has been installed.
Workaround
Please follow these steps, in order, until the audio starts working properly:
Start Shadow. After Windows has logged in, press Windows + P, then select PC Screen Only. If you have dual-screen enabled and want to continue using it, you can skip this step.
Check your Sound settings on Shadow and your local device and make sure the audio output quality is set to 16 bit, 48000 Hz (DVD Quality).
One or more games won't start when a firewall is installed on Shadow
Description
Games installed in Shadow won't start while a firewall is started in Shadow. Some antivirus software, like Bitdefender, also have a firewall embedded that starts with Windows.
Workaround
We're working on a permanent fix. In the meantime, please deactivate any firewalls installed on Shadow.
Netflix does not work on Shadow
Description
When launching Netflix on Shadow, an error message appears and the Netflix screen is black.
Freeze latency problem on Nvidia 3000+ series local graphics cards
Description
Several users are reporting freeze/lag problems on local Nvidia 3000+ series graphics cards. If you are facing this problem, we invite you to manually change the decoding method to FFmpeg from the Shadow Launcher by clicking on the following items: “ (Settings)” > “Video & Display” > “Advanced Settings” > “Decoder” > “FFmpeg”
Status
A function to automatically detect the decoder to use will have to be developed on our side.
Action! - Game Recorder and Gameplay Capture Software
Description
When using "Action!", the stream crashes.
Reason
This software is incompatible with our service. We will continue to look for a permanent fix.
No high-impact issues reported for Shadow Box / Ghost at this time.
No high-impact issues reported for Windows at this time.
Norton Firewall causes latency issues on macOS Big Sur
Description
Norton Firewall causes latency and performance issues on macOS Big Sur.
Workaround
We recommend adding an exception or whitelisting the Shadow app on Norton Firewall. Alternatively, you can temporarily disable Norton Firewall while using Shadow.
Cursor issues when iOS Assistive Touch is enabled
Description
We are currently aware that when the iOS Assistive Touch option is enabled, there may be cursor conflicts in the Shadow. Unfortunately, we cannot resolve this at this time and invite you to disable the Assistive Touch option.
Status
We are working on a permanent fix and will keep you updated when the issue is resolved.
No additional screen on iOS 16
Description
Since the last update to iOS 16, it turns out that our additional screen feature is no longer functional.
Status
We are working to fix this issue in future updates.
No input from external keyboards on iPadOS 15
Description
External keyboards do not work in Shadow on iPadOS 15. The issue occurs whether they are connected through USB, Bluetooth, or while using a Magic Keyboard.
Status
We are working on a permanent fix.
Workaround
The "Full Keyboard Access" feature must be disabled for an external keyboard to work in Shadow. You can find this option in Settings → Accessibility → Keyboards → Full Keyboard Access.
Before you continue, see how to Install Shadow on Ubuntu if you have not done so already. Some issues may be resolved by following these instructions first.
Shadow crashes on Ubuntu 20.04
Description
Shadow will suddenly stop working and crash when running on Ubuntu 20.04
Solution
This issue should no longer happen. If Shadow continues to crash when running on Ubuntu 20.04, make sure your video drivers are up to date.
For users with an iHD driver, execute the following command:
Should you encounter issues with a game in Shadow, see if updates are available for your local computer as well as Shadow. Here are a couple of articles that might help:
Following an update for the game, the game could previously not start on Shadow.
Status
The team has contacted Novaquark's developers about this issue. It is now fixed.
Halo Infinite
Description
This game could previously not be played on virtual machines similar to Shadow.
Status
The issue has been fixed as of December 6, 2021. To fix this issue on your Shadow, install the latest NVIDIA graphics drivers. Our QA teams have been able to successfully play Halo Infinite on Shadow as of driver version 496.
Gameforge Tera
Description
The game is not starting on Shadow.
Solution
We are aware of this concern. The team has contacted Gameforge's developers about this issue. For now, it is considered incompatible.
Genshin Impact
Description
The game is not starting on Shadow.
Solution
We are aware of this concern. The team has contacted Genshin Impact's developers about this issue. For now, it is considered incompatible.
Starlink
Description
The game is not starting on Shadow.
Solution
We are aware of this concern. The team has contacted Starlink's developers about this issue. For now, it is considered incompatible.
Valorant
Description
The game is not starting on Shadow.
Solution
Due to Riot Games' anti-cheat system, it is currently not possible to play Valorant on virtual machines, like Shadow. We are currently looking into potential solutions and the team is in contact with the Valorant's developers so those of you at #TeamShadow can get in some sweet competitive MP action.
Monster Hunter Rise Demo
Description
The demo cannot be played on virtual machines like Shadow. However, the official game is not impacted.
Reason
We received an official answer from Capcom about this topic:
"Our [Research and Development Team] has investigated the issue and we can confirm that, for technical reasons unrelated to Shadow, the demo is not compatible with your platform. While this is not something that can be changed for the demo, the full game should not be affected and we expect that it will run on your platform without any issues.”
Monster Hunter Stories 2: Wings of Ruin
Description
The game cannot be played on virtual machines like Shadow.
Reason
We are aware of this concern. The team has contacted Capcom's developers about this issue. For now, it is considered incompatible.
Sound delay when recording via microphone
No sound on all devices
+ P, then select PC Screen Only. If you have dual-screen enabled and want to continue using it, you can skip this step.
(Settings)” > “Video & Display” > “Advanced Settings” > “Decoder” > “FFmpeg”
Action! - Game Recorder and Gameplay Capture Software