Updated: March 19th, 2020, 2:20 AM PST
This article is updated regularly to help keep our users informed of issues impacting Shadow. If you're experiencing a problem with Shadow, read this article for more details about the issue, its status, and whether a workaround has been provided.
Please note that this list is not exhaustive, should only be used as a reference, and is intended to address high impact issues we're currently addressing.
Covid19: important message about the use of Shadow
In light of precautionary actions taken surrounding COVID-19, many of you are resorting to what they love most: gaming on Shadow. This however can impact Shadow's overall quality and availability of service.
Current situation: all systems are up and running, but we are monitoring the workload on our data centers closely.
However, it cannot be ruled out that some issues may arise due to the unprecedented increase in workload we've recently noticed.
Our status page will be regularly updated to keep you informed: https://community.shadow.tech/gben/blog/update/covid-19-impacts-on-shadow-regular-updates and https://status.shadow.tech/
To ensure each and every Shadower can use Shadow to the highest of its capabilities, please consider shutting down your Shadow when not using it.
Smart Screen with Windows Apps Installers
Stable, Beta and Alpha installers are triggering the Windows Smart Screen. It is happening on 64 bit and 32 bit installers.
We are investigating the problem. There is no risk in launching Shadow Installer application.
Click on "Run anyway" when Windows Smart Screen activate.
L:201 and L:202 errors which are logging out Mobile apps
When having errors L:201 and L:202, mobile applications (Android and iOS) are automatically log out.
An update has been pushed to Android Stable version. Since iOS application is still unavailable on App Store, we can't push the fix to iOS version.
Users have to log in again through mobile applications.
iOS and Apple TV Unavailable on App Store
As of February 26th, 2020, the iOS and Apple TV applications have been removed from the Apple App Store.
Apple has informed us that our apps will be imminently removed from the App Store. We will be unable to update the app once removed from the App Store. This also affects all Shadow TestFlight apps (Beta version).
We're currently working to bring these applications back to the App Store. Unfortunately, there is no estimated time when this will be complete as we wait for Apple's response.
Do not uninstall the Shadow app from your iPhone, iPad, or Apple TV. It is still usable in its current state, even though these have been removed from the store.
L:104 Error (February 28th)
On February 28th, users began encountering error L:104 when accessing Shadow from the launcher via Windows, macOS, and Ubuntu (Linux) devices. We first noticed this issue around approximately 4 PM PST.
An update was released on February 29th around 1:30 AM and the issue appears to be resolved.
To ensure you've received the latest update:
- Start your Shadow and install any updates.
- After you've started Shadow, go to the Windows Date and Time Settings.
- Enable Set time automatically.
- Restart Windows or shut down Shadow.
If Shadow does not update or the issue persists:
- Uninstall Shadow from your device.
- Download and install Shadow from My Account > Applications.
If you've tried the steps above and the issue is not resolved, contact Support.
Keyboard disabled with Shadow Windows App
Windows users reported issues using their keyboard as of application version 4.12.4.
A fix has been released to the Beta client. Contact Support if the issue has not been resolved.
Please follow this procedure on your local machine:
- Completely stop your Shadow application
- In your file browser, navigate to folder "C:/Users/[YOUR_USERNAME]"
- Remove the .shadow folder
- Restart the Shadow application.
Error S:101 or 800x600 Resolution
An update has been released to help Shadow detect your device's resolution automatically. If Shadow displays error S:101 or has difficulty detecting your resolution:
- See how to resolve error S:101
- Use the NVIDIA Control Panel or Windows Settings to set a resolution on Shadow
A fix has been released to the Official client. Contact Support if the issue has not been resolved.