Your experience on Shadow greatly depends on the strength of your internet connection, which includes your download speed, upload speed, latency (ping), and jitter. Testing your connection can help you identify and correct most issues on Shadow; especially if you're experiencing latency or input lag. To get started, see how to run a speed test below, then compare your results to our requirements.
Run a Speed Test
To open a speed test, choose the location closest to your billing address from the list below. Run this test from your local device, and not within Shadow.
Click Run speedtest, then wait until the download, upload, ping, and jitter tests have finished.
Speed Test Requirements
For the best experience on Shadow, keep the following in mind:
- Have a stable download speed of at least 15Mb/s. If your connection is unstable, this may cause issues with your stream.
- Your upload speed depends on the devices you'd like to use. In most cases, an upload speed of 5Mb/s is enough to use your mouse, keyboard, and controller. More bandwidth-heavy devices like webcams, microphones, racing wheels, and gamepads require up to 50Mb/s.
- Use a connection that has only 30ms of latency or less. Latency (or ping) is the amount of time it takes your internet to connect to a server and send a response to your device. The faster Shadow can communicate with your device, the better.
- Connect your device to the internet via an Ethernet cable or a 5GHz Wi-Fi channel. Ethernet and 5GHz Wi-Fi channels are typically much faster and stable than 2.4GHz Wi-Fi channels or 4G. Shadow is compatible with 4G, but the connection will depend on your location.
Frequently Asked Questions
How can I improve my speed test results?
Your test results are based on the connection provided by your Internet Service Provider (ISP) and your distance from the data center. If possible, connect your device to the internet via an Ethernet cable or 5GHz Wi-Fi connection or contact your ISP.
Can I use Shadow while I'm traveling?
Shadow is a great travel companion, but there are restrictions. If it takes too long for your internet connection to reach your data center, this will increase latency. Although travelling with Shadow is possible, your connection must still meet the requirements above.
What can I do to lower my latency?
Here's a list of the simplest changes you can make to reduce latency:
- Power-cycle your router
- Disconnect any devices that are not in use
- Use an Ethernet cable or 5GHz Wi-Fi connection
For more tips, see how to lower your latency or contact your Internet Service Provider (ISP).
Packet loss refers to data that failed to reach its destination. In a speed test, packet loss appears when there are "gaps" or "breaks" in the graph, as shown below.
Packet loss can cause lag, poor picture or sound quality, and even prevent your devices from connecting to Shadow. To resolve this, try restarting your router or contact your Internet Service Provider (ISP).
What should my allocated bandwidth be set to?
When setting your allocated bandwidth, run a speedtest, take the lowest recorded number, then subtract this number by 10. This number should be your allocated bandwidth.
For example, if your lowest recorded speeds are 34Mb/s, set your allocated bandwidth to 24Mb/s or less. The idea is to be frugal with your allowance.
You can also set your bandwidth to 5Mb/s, then increase this number incrementally using the Quick Menu in Shadow until you find a comfortable setting.
For more about allocated bandwidth, see how to use the settings in Shadow.
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