How can we help?

Errors U:101 and U:103 can happen if an issue occurs while Shadow is updating. This includes both component updates and Windows updates on your Shadow.

Solution

Restart your Shadow to correct this issue:

1. When you see the error, wait for 5 - 20 minutes. Shadow and Windows will have to finish all updates.  
2. After waiting, shut down your Shadow from the Application Launcher by clicking Help . > Shut Down Shadow.
3. Close the Shadow application.
4. Restart the Shadow application and try again.

If the error persists, please contact Support to receive technical assistance.