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Errors U:101 and U:103 can happen if an issue occurs when Shadow is updating. This includes both component updates and Windows updates on your Shadow.

 

Solution

Please restart your Shadow to correct this incident:

  1. When you see the error, wait for 5 to 20 minutes. Shadow and Windows will have to finish all updates.  
  2. After waiting, please shut down your Shadow from the Application Launcher by clicking the Help icon Help_icon.png. Then, click on the Shut Down Shadow button.help-launcher.png
  3. Close the Shadow application.
  4. Restart the Shadow application and try again.

 

If the error persists, please contact Support to receive technical assistance.