It is currently not possible to purchase additional storage for your Shadow, but you can try using adding storage using one of two methods:
- Use a cloud storage provider, such as Google Drive or OneDrive. Although these providers do not replace local storage, they may help offload files for your apps and games.
- Plug in an external storage device. Shadow may support some external storage devices, such as hard drives or USB flash drives. External storage devices may require upload speeds of at least 40Mb/s.
Will I be able to purchase storage in the future?
We will offer the option of purchasing additional storage in the future, and more updates will become available throughout 2020. To receive updates in your inbox, subscribe to our newsletter.
To see if additional storage space is available for Shadow, log in to your account management page, then click the Subscription & billing tab.
If storage is available, you may purchase quantities of 256GB, up to 1TB (1,024GB). If additional storage is not available in your region, you may not see this option on your account.
📝 Note: Pricing may differ depending on your Shadow user status and region.
I've purchased additional storage, but I can't find it.
If you've purchased additional storage through one of our previous offers, it should appear within 24 hours post-payment. If the storage does not appear after 24 hours, see our article on how to find added storage on Shadow.
Shadow won't detect my USB storage device.
Test your connection to see if Shadow can support your external storage device. Some connections can support USB devices, as long as they have:
- Fast upload speeds, up to 40Mb/s in most cases
- Low latency, less than 30ms
- No packet loss
For more help connecting your external storage, see how to connect a USB device to Shadow.
How do I backup my data on Shadow?
You can use a hard drive or USB flash drive to back up your data. You can also use a cloud storage provider, such as Google Drive or OneDrive. See more about backing up your data.
Contact Support for more questions.