You will see this error if your Windows has crashed and resulted in a blue screen of death (BSOD).
To correct this, please shut down your Shadow session via the launcher and restart. You can do this by clicking the ? in your launcher and choosing 'Shut Down Shadow'
If the problem persists, be sure to contact our support team who will be happy to look into this further for you.
Still have questions after reading this article? Contact us for assistance!