Traditional wireless routers emit a 2.4GHz radio frequency; an old wireless technology that does not meet the standards of most streaming technology like Shadow. Many modern routers now offer dual-band support, which encompasses both 2.4GHz and 5GHz radio frequencies. The 5GHz frequency transmits data at a much faster speed, which is much better suited for streaming.
Which frequency should I use?
Although each frequency has its benefits, we strongly recommend connecting to Shadow using a 5GHz WiFi frequency. 5GHz frequencies are not only faster, but they tend to have less interference, making them more reliable for streaming movies, TV, games, and Shadow.
If your daily activity doesn't require much bandwidth, such as emailing, browsing, or microwaving instant ramen noodles, 2.4GHz may be sufficient.
What is interference?
Today, our phones, TVs, kitchen appliances, and other smart appliances generate a lot of traffic on 2.4GHz frequencies, and this activity often interferes with our internet connection. 5GHz Wi-Fi frequencies are much less likely to encounter interference due to having a larger bandwidth.
Tip: Think your internet connection could be improved? Try changing your router's channels or increasing your channel's width:
- 2.4GHz = 20MHz
- 5GHz = 40MHz
Using a 40MHz channel on a 2.4GHz frequency may cause performance and reliability issues with your network; especially if other Wi-Fi networks and 2.4GHz devices are present.