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If you've ordered additional storage from Shadow, a new hard (D:) drive should appear on your Shadow within the next 24 hours. You can find the (D:) drive by searching for "storage" in the Start menu or using File Explorer.

If you've waited more than 24 hours and your additional storage drive has not appeared, follow the instructions in this article to resolve the issue.

 

To find your storage upgrade on Shadow:

  1. From the Shadow app, shut down Shadow.
  2. Start Shadow, then log in to Windows.

  3. In Shadow, click the Start menu, then search for Device Manager.
    Device_manager.png

  4. Open Device Manager, then double-click Disk drives.
    Snag_24c058be.png

  5. You should see two drives. Look for a hard drive with the name QEMU HARDDISK.
    If this hard drive is not available on your Shadow, contact Support.

  6. Press the Windows + R keys. In the Run window, type diskmgmt.msc, then click OK.

    Snag_257e74e5.png

  7. At the bottom of the Disk Management window, you should see the two drives from step 4.

  8. Right-click the second disk drive (partition), then click Initialise Disk
    Initialize_disk_menu.png

  9. In the Initialize Disk window, click OK
    Initialize_disk.png

  10. Right-click the same disk drive, then click New simple volume

 

Your additional storage should appear once you've initialized the disk and created a new simple volume.

 

 

📌Have other questions about additional storage? We recommend these: