Streaming service error. Please contact support.


If you encounter this message, it means that your Shadow machine is not up to date on a critical service.

Without those updates, you won't be able to connect to the service. To avoid this, do not forget to shutdown your Shadow after each session.

Finally, to gain access again to your Shadow machine, please reach out to Shadow Support with all the details regarding your problem e.g. clarify this error message to our Support heroes.


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