Connecting a Sony PS4 controller to Shadow

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PlayStation 4 (PS4) controllers can be used with our Windows, macOS and Android app as well as with the Shadow Box. You have the option to use either wired (USB) or wireless (Bluetooth) for all platforms.

As Windows itself is not fully compatible with these controllers though, you may encounter some difficulties getting set up.

We can provide information here to help you but please be aware that due to the aforementioned compatibility issues, these tips do not guarantee success in all cases.

 

Before you continue:

  • Be aware that this guide may suggest an installation of third party software.
  • If you have the Shadow app open on your device, close the app prior to setup.
  • Shadow may not detect your PS4 controller if it's incompatible with your device. For help connecting your device to an PS4 controller, contact your device's manufacturer. 
  • iOS devices do not support PS4 controllers. To use a controller on iOS, purchase a controller from Apple.

 

Disclaimer: Third-party applications mentioned in this article are not licensed, sponsored, or distributed by Shadow or Blade Group. Using this tool does not guarantee your Sony PlayStation 4 controller will be operable, as the software and controller are dependent on your device's operating system.

 

Windows or Shadow Box


 

To connect a PS4 controller to a Windows computer or device, use one of two methods:

 

Connect via micro-USB

When it comes to Windows, the phrase "plug and play" quite literally applies to most devices. To connect a PS4 controller to your Windows computer, use a micro-USB cable, then press and hold the PlayStation button until the controller turns on.

If your computer does not detect your controller properly, see how to install DS4Windows.

 

Connect via Bluetooth

  1. On your computer, turn on Bluetooth if it's not on already.
    • From your taskbar, click action center  > Bluetooth\

      or

    • Click the Start  menu, then click Settings  > Devices > Bluetooth & other devices, then turn on Bluetooth.

  2. Press and hold the PlayStation + Share button until the controller's light flashes. This enables Discovery Mode and allows other computers to find your controller.

  3. From the action center, click Connect  > Wireless Controller.
    If Bluetooth requests a pair code, enter 0000.

 

If your computer does not detect your controller properly, then you may want to try installing DS4Windows

 

Install DS4Windows

  1. Open your browser.

  2. Download DS4Windows.
    1. Look for the version tagged with Latest release.
    2. Click DS4Windows.zip.

  3. Extract DS4Windows.zip to a location of your choice.
    1. Right-click DS4Windows.zip.
    2. Click Extract All....
    3. Choose which folder you'd like to save your files to.
    4. Click Extract.

  4. Double-click the DS4Windows folder, then open DS4Windows.

  5. When the DS4Windows app opens, click Appdata to save your settings here.
    Snag_18f6339.png

  6. If the User Account Control window appears, click Yes.

  7. Complete the proceeding steps to install the latest driver.
    You can also install updates in the app, under Settings > Controller/Driver Setup.

To learn more about DS4Windows, head to the official DS4Windows website.

 

macOS


 

MacOS does not offer any software to help connect your PS4 controller, but you can still try using a micro-USB cable, Bluetooth, or Dualshock® 4 USB Wireless Adaptor. Micro-USB cables are often more reliable and thus strongly recommended.

 

Connect via micro-USB

  1. Using a micro-USB cable, plug in your PS4 controller to your Mac.

  2. Press and hold the PlayStation button until the controller's light flashes.

  3. On your Mac, click Apple menu  > About this Mac.

  4. Click System Report.

  5. Choose USB.

  6. Look for Wireless Controller under USB. (Wireless Controller is a generic name given to your PS4 controller, even if it is not wireless.)

 

Connect via Bluetooth

Although it can be more challenging and less stable, Bluetooth enables a wireless gaming experience without requiring you to purchase an adapter.

  1. On your Mac, click Apple menu  > System Preferences.

  2. Click Bluetooth.

  3. Press and hold the PlayStation + Share button until the controller's light flashes. This enables Discovery Mode and allows other computers to find your controller.

  4. On your Mac, select Wireless Controller from the Bluetooth device list, then click Connect.

 

For further assistance, see Apple's article Connect a Bluetooth device with your Mac.

 

Android


 

For Android, you may use a micro-USB cable compatible with your device or pair via Bluetooth. To pair your Android with a PS4 controller, see the instructions below. Settings may vary depending on your device.

 

Connect via micro-USB

Androids are often very versatile when it comes to USB support, and you can connect a PS4 controller to your Android device using a micro-USB cable. If your Android does not have a USB 3.0 port, you may be required to purchase additional accessories, such as an OTG cable. If your Android has Bluetooth support, consider pairing your PS4 controller via Bluetooth.

 

Connect via Bluetooth

  1. On your Android device, open the Settings app Settings app.

  2. Tap Connected devices > Connection preferences > Bluetooth.

  3. Turn on Bluetooth.

  4. Tap Pair new device.

  5. Tap Wireless Controller. If prompted for a passcode, enter 0000.

 

 

Still having trouble? Contact a hero.

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