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Table of Contents
Features & Services
What hardware specifications are included with Shadow?
Your subscription includes the following hardware specifications:
- Graphics card: NVIDIA GeForce GTX 1080 or NVIDIA Quadro P5000
- Processor: XEON 3.3GHz+ with Intel® Turbo Boost (8 threads)
- Memory: 12GB / DDR4
- Storage: 256GB dedicated
- Connection: 1Gb/s Fiber download speed
Specifications may change when data centers go through upgrades.
Do I need to pay an additional fee to upgrade Shadow?
Upgrades are included with the cost of your subscription. You will never need to pay extra for newer or more powerful components unless you'd like to upgrade your subscription to a new tier.
Tiers are not available in all countries. Users will be notified when tiers are available.
Where can I download the Shadow app for my device?
To download the Shadow app onto your device, visit the Downloads section of our website or log in to your account page and click the Applications tab.
If you have the Shadow Ghost or Box, you don't need to install an application.
Does Shadow offer dual-screen support?
Not at the moment, but it is possible to display the Shadow application on one of your two screens while using the other screen to display your computer's applications. For example, some users like to play a game on Shadow on one screen and leave Twitch or Discord open on the other screen.
How do I join the Shadow Discord Community?
To become a part of our Shadow Discord Community, visit our article on how to Join the Shadow Discord Community.
Requirements
What are the minimum requirements to use Shadow?
In addition to a minimum download speed of 15Mb/s, Shadow recommends using devices no more than 6 years old. For more specific requirements, select your operating system below to see if your devices are compatible with Shadow:
Due to hardware and software updates, requirements are subject to change at any time.
Where can I use Shadow?
Shadow is available in many countries, including France, Switzerland, Belgium, Luxembourg, Germany, the United Kingdom, and some areas of the United States. Visit shop.shadow.tech to see is Shadow is available in your area.
I'm using a public, work, or other network. Will Shadow work for me?
Networks outside of your home may have restrictions set by an administrator for security purposes. These restrictions can interfere with Shadow. If you're having difficulties starting or using Shadow, contact your network administrator for help.
Your administrator may find these articles helpful:
Can I install a VPN on Shadow?
Installing a VPN on Shadow may disrupt the service or even cause it to crash, and as such, we do not recommend VPNs. If you've installed a VPN on Shadow, it may be impossible to recover without requiring a factory reset. See more on using a VPN with Shadow.
Is it possible to mine cryptocurrency?
Mining cryptocurrency (such as Bitcoin, Ethereum, Dogecoin, etc.) violates our Terms of Use and will result in the immediate termination of your Shadow subscription. For more rules that may result in termination, see what we do not allow on Shadow.
Your Account & Security
When will I receive my activation email?
You'll receive an email confirming when your Shadow has been activated once it is fully set up in our Datacenter. While you wait, feel free to download Shadow onto your devices. You can set up Shadow after you've received your confirmation.
To learn more, see how to get started with Shadow.
Can I change my email address or password?
You can change your email address or password from My Account. See how to change your email or password.
How do I cancel my Shadow subscription?
If you've subscribed to a month-to-month, no commitment plan, you can cancel your Shadow subscription in My Account, from the Subscriptions tab. To learn more, see how to cancel your Shadow subscription.
Longer commitments, such as our 12-month plans, can be set to cancel at the end of the commitment period. Contact Support for more information about your plan.
Can I delete my account?
If you've cancelled your subscription, you can delete your account once the subscription has been terminated and all past invoices have been paid.
Is my Shadow account secure?
Shadow uses an IP address filtering system, proprietary protocols, and other security methods to keep your Shadow account secure. See more in our Shadow and Security FAQ.
For other questions, see our recommended articles below: