How can we help?

What is the current configuration of Shadow?

New customers benefit from the following configuration:

• Graphics card : NVIDIA GTX equivalent 1080
• Processor : XEON 8 dedicated threads
• Memory : 12GB / DDR4
• Storage : 256GB dedicated
• Connection : 1 Gb/s

What conditions must be met to access the service?

In order to properly benefit from your Shadow, people must meet three different criteria:

• Location:  It is recommend that you are living in France, Switzerland, Belgium, Luxembourg, Germany, the United Kingdom and the United States
• Connection: A minimum connection speed of 15 mb/s  
• Status: Be an individual person. Shadow is not recommended for groups or professional/corporate usage

Where can I use Shadow?

You can use your services on the go with Windows , MacOS, Android and iOS applications that let you access your services anywhere. The only prerequisite is to have a connection with sufficient speed.

When will I receive my activation email?

The activation time of your computer is usually within a few hours of your order being placed. However, this delay can vary and during periods of heavy demand it can increase to reach a few days. Rest assured that we are always working hard to provide you with access to your computer as quickly as possible.

Once your activation email has been received, you will be able to login to your applications or your Shadow Ghost using the username and the password you used to create your account and subscribe to the service. As part of the authentication process, a confirmation code will be sent to you by e-mail as well during your first attempt at a connection. Remember to check your junk mail! 
To learn more about taking your first steps with your Shadow, go here.

I filled in the wrong email

You can change your email address from your account management page. To find out how to do this, click here.

How do I cancel my Shadow subscription?

A button to end the automatic renewal of your Shadow is available on your account management page. This one is in the Subscription section and appears only during your last month of engagement in Shadow for those users who have signed up to a commitment or promotion.

To learn more, click here

When will I receive my Shadow Ghost?

If you chose this option, the Shadow Ghost will be sent to you after your order within 5 business days (except Weekends), provided of course that the delivery address is correctly filled and within the limits of available stocks. A tracking number allowing you to follow your order will be made available on your customer area. 

To find out more, click here.

Where can I download Shadow apps?

The links for accessing Shadow apps are all on Download Shadow Apps .

What about the iOS app?

The application is now available to all and downloadable from the AppStore or from the customer area.

And the Linux client?

The linux client is also available in official version and Beta Version, you can download it from here.

Is the Shadow Ghost compatible with Bluetooth?
                                               
Shadow Ghost is fully compatible Wifi and Bluetooth. 

                                           

Does Shadow support dual screen? 

Not at the moment. Additional screens can however be used on applications with your local PC if you wish.

It is possible, from your computer, to display the Shadow application in one of the two screens, and to display your computer in the other screen. For example, play Shadow on one screen, and display Twitch, Discord etc on your computer, on the other screen.

I need to install a VPN

Using a VPN is not recommended and may disrupt the service or even cause it to crash.

Is it possible to mine cryptocurrency? (Bitcoin, Ethereum, Dogecoin, etc ...)

This is forbidden in our T&Cs, mining degrades the material and will result in the closure of your Shadow. 

To get an overview of what isn't allowed or not recommended, click here.

What is the link to Discord?

Here it is:  https://discordapp.com/invite/ShadowEN
Only registered users can participate. Read here about joining the community!

What is sponsorship ? 

Full sponsorship details are available in this guide: Referral Codes

I am on a school / corporate / other network and Shadow is blocked!

Contact your network administrator to whitelist Shadow. Its use is legitimate for school work. We randomly use ports on the 2000 to 15 000 UDP / TCP which are open.

My Ghost is making a strange sound / seems to be failing

If you believe that your Shadow Ghost is not up to the quality standards we promise, it may have been damaged during shipping, a manufacturing defect or wear after use. Contact support to inform them of their condition.

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Still have questions after reading this article? Contact us for assistance!