Table of Contents
Features & Services
What hardware specifications are included with Shadow?
Your subscription includes the following hardware specifications:
- Graphics card: NVIDIA GeForce GTX 1080 or NVIDIA Quadro P5000
- Processor: XEON 8 dedicated threads
- Memory: 12GB / DDR4
- Storage: 256GB dedicated
- Connection: 1Gb/s
Do I need to pay to upgrade or improve Shadow?
Shadow is upgraded regularly with newer and more powerful components automatically, without you needing to take action or pay more.
Where can I download Shadow apps?
To download a Shadow app onto your device, visit the Downloads section of our website.
Does Shadow offer dual-screen support?
Not at the moment, but it is possible to display the Shadow application on one of your two screens while using the other screen to display your computer's applications. For example, some users like to play a game on Shadow on one screen and leave Twitch or Discord open on the other screen.
Does Shadow Support Ubuntu?
The Ubuntu app is actively in development and is considered an Alpha. Visit the Downloads section of our website to download Shadow for Ubuntu.
How do I join the Shadow Discord Community?
To become a part of our Shadow Discord Community, visit our article on how to Join the Shadow Discord Community.
What are the minimum requirements to use Shadow?
In addition to a minimum download speed of 15Mb/s, select your operating system below to see if your devices are compatible with Shadow:
Where can I use Shadow?
Shadow is currently available in France, Switzerland, Belgium, Luxembourg, Germany, the United Kingdom, and some areas of the United States. Visit shop.shadow.tech to check your area for availability.
I am on a school/corporate/other network and Shadow is blocked. What do I do?
Contact your network administrator to whitelist Shadow and allow internet traffic on the following ports:
- 2000 to 15000
- Inbound and Outbound
Can I install a VPN on Shadow?
Installing a VPN on Shadow may disrupt the service or even cause it to crash, and as such, we do not recommend VPNs.
Is it possible to mine cryptocurrency? (Bitcoin, Ethereum, Dogecoin, etc.)
Your Account Information
When will I receive my activation email?
Your shadow activation occurs within a few hours, except for periods of peak demand.
Once your activation email has been received, you will be able to login to your applications or your Shadow Ghost using the username and the password you used to create your account and subscribe to the service.
As part of the authentication process, a confirmation code will be sent to you by e-mail and during your first connection attempt. Remember to check your junk/spam mail.
To learn more, take your first steps, and go to Step One: Activating Shadow.
I used the wrong email to sign up for Shadow. How do I fix this?
You can change your email address from My Account. See how to change your email or password.
How do I cancel my Shadow subscription?
If you are on the monthly commitment plan, you should be able to cancel your Shadow subscription in My Account, from the Subscriptions tab. To learn more, see how to cancel your Shadow subscription.
What is sponsorship?
Sponsorships, referrals, and similar details are available in our article, Referral & Promo Codes.
When will I receive my Shadow Ghost?
If you have purchased a Shadow Ghost, most orders are delivered within 7 business days (excluding Holidays and Weekends), provided the shipping information is correct. A confirmation email containing a tracking number will also be provided to you via email. Use the tracking number to find your estimated delivery date.
Is the Shadow Ghost compatible with Bluetooth?
Shadow Ghost is fully compatible with both Wi-Fi and Bluetooth.
My Shadow Ghost is making a strange sound or seems to be failing
If your Shadow Ghost is not be performing as promised, it may have been due to damage during shipping or a manufacturing defect.
If you believe this is the case, reach out to a Support Hero for further assistance.