Which hardware specifications are included with Shadow?
See your plan for hardware specifications.
Shadow
Shadow Ultra
Shadow Infinite
Graphics card
NVIDIA GeForce GTX 1080 or equivalent
NVIDIA RTX 2080 or equivalent
NVIDIA Titan RTX or equivalent
Processor
3.4GHz+ with Intel® Turbo Boost (4 cores, 8 threads)
4GHz+ with Intel® Turbo Boost (4 cores, 8 threads)
4GHz+ with Intel® Turbo Boost (6 cores, 8 threads)
Memory
12GB DDR4
16GB DDR4
32GB, DDR4
Storage
256GB dedicated
512GB dedicated
1TB (1024GB) dedicated
Internet
1Gb/s down, 100Mb/s up
1Gb/s down, 100Mb/s up
1Gb/s down, 100Mb/s up
Shadow Ultra and Shadow Infinite may not be available in all service areas.
Do I need to pay an additional fee to upgrade Shadow?
Upgrades will occur over time and are included with the cost of your subscription. You will never need to pay extra for newer or more powerful components unless you'd like to subscribe to a better tier or prices have changed.
Tiers are not available in all countries. Users will be notified when tiers are available.
Where can I download the Shadow app for my device?
To download the Shadow app onto your device, visit the Downloads website or log in to your account page and click the Shadow apps tab.
If you have the Shadow Ghost or Shadow Box, you don't need to install an application. You only need to turn on your device and log in.
Due to hardware and software updates from manufacturers, requirements are subject to change at any time.
Where can I use Shadow?
Shadow is available in many countries, including France, Switzerland, Belgium, Luxembourg, Germany, the United Kingdom, and some areas of the United States. Visit shop.shadow.tech to see if Shadow is available in your area.
I'm using a public, work, or other network. Will Shadow work for me?
Networks outside of your home may have restrictions set by an administrator for security purposes. These restrictions can interfere with Shadow. If you're having difficulties starting or using Shadow, contact your network administrator for help.
Your administrator may find these articles helpful:
Shadow is a great travel companion, but there are restrictions. If it takes too long for your internet connection to reach your data center, this will increase latency. Although travelling with Shadow is possible, your connection must still meet the requirements.
Can I install a VPN on Shadow?
Installing a VPN on Shadow may disrupt the service or even cause it to crash, and as such, we do not recommend VPNs. If you've installed a VPN on Shadow, it may be impossible to recover without requiring a factory reset. See more on using a VPN with Shadow.
Is it possible to mine cryptocurrency?
Mining cryptocurrency (such as Bitcoin, Ethereum, Dogecoin, etc.) violates our Terms of Use and will result in the immediate termination of your Shadow subscription without a refund. For more rules that may result in termination, see what we do not allow on Shadow.
Your account
When will I receive my activation email?
You'll receive an email confirming when your Shadow has been activated once it is fully set up in our Datacenter. While you wait, feel free to download Shadow onto your devices. You can set up Shadow after you've received your confirmation.
If you've subscribed to a month-to-month, no commitment plan, you can cancel your Shadow subscription in My Account, from the Subscriptions tab. To learn more, see how to cancel your Shadow subscription.
Longer commitments, such as our 12-month plans, can be set to cancel at the end of the commitment period. Contact Support for more information about your plan.
Can I delete my account?
If you've cancelled your subscription, you can delete your account once the subscription has been terminated and all past invoices have been paid.
Security
Is my Shadow account secure?
Shadow uses an IP address filtering system, proprietary protocols, and other security methods to keep your Shadow account secure.
Additional Storage
Additional storage is sold as an additional subscription or "add-on" to your exisiting Shadow subscription. To see if additional storage or other add-ons are available in your service area, check your account page.
How long does it take for my additional storage to appear on my drive?
Once your order has been confirmed, it can take up to 2 hours for your additional storage to appear on your Shadow. Please remember to fully shutdown Windows and reboot it in order to access your storage.
I purchased Shadow with a giftcard. Can I have additional storage?
If you purchased Shadow with a giftcard and your pre-order is not activated, you are unable to purchase additional storage. You will be able to add additional storage once your account has been activated.
How do I activate my additional storage once I have ordered it?
Shut down and start Windows to activate your additional storage on Shadow.
What happens to my additional storage when I migrate to Shadow Ultra/Infinite?
You will keep any additional storage when migrating to a different offer. However, your storage will be reformatted during migration, deleting any data on your additional storage.
What is the maximum amount of additional storage I can add?
The maximum amount of additional storage you can add per Shadow account is 8 increments of 256GB, or 2TB in total.
How do I remove additional storage?
To manage additional storage, log in to your account page, then go to the Subscription & billing tab.
How will I be billed for my first month?
Once your order has been placed, a pro-rated fee will appear on your next invoice. The pro-rated fee is calculated based on the number of days you have used your storage. Your next invoice will also include the full price for one month.
📌 Other important information
If you remove any additional storage, a credit will also be calculated on a pro-rata basis and applied to your next invoice.
The old prices for additional storage (1TB) at the preferential rate do not change.
Is the additional storage in SSD or HDD?
Additional storage disks are standard HDD (Hard Disk Drives).
Is additional storage added onto the primary C: drive?
Any added storage will be appear on a separate, single D: drive on Shadow, regardless of how much storage is included with your subscription.
Will my additional storage be formatted if I factory reset my Shadow?
No. Additional storage is not formatted when resetting your Shadow.
How long does it take to add or remove storage?
Once you've added or removed additional storage from your account page, you should see changes the next time you log in to Shadow, unless otherwise specified.
It may take up to 2 hours to process storage changes.
🚨 Warning: Removing additional storage will delete all data on the (D:) disk drive. Back up any important data stored on the (D:) drive before removing storage from your account.
