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Our developers test graphics drivers before they're automatically installed onto your Shadow. Due to the time between testing and installation, the version installed on your Shadow could be different from NVIDIA's latest version. 

Shadow is a Windows computer in the cloud, and that means it still needs updates. Updating your graphics drivers regularly can improve the way your stream looks and feels. Download graphics drivers from NVIDIA using one of two methods:

  1. Get updates from Geforce Experience
  2. Manually update from the web

Before you begin

  • Do not shut down Shadow during the update process. Updates on average take 15 minutes.
  • Your Shadow will need to restart during this process and you may be disconnected from your stream. Make sure to save your work.
  • Consider saving any important files from your Shadow on a separate storage device or service. See how to backup your data on Shadow for more information.
  • Your screen's color, resolution, or overall appearance may change during installation. This is normal.

 

Get updates from Geforce Experience

  1. Download and install NVIDIA Geforce Experience.
  2. Launch GeForce Experience and log in.
  3. Click the Drivers tab on the top left.
  4. Click Check for updates.
    NVIDIA_Driver_Check_for_Updates_English.png
  5. If an update is available, click Download. Wait for the download to finish.
  6. Choose Express Installation. If you'd like to change your preferences, choose Custom Installation.
    mceclip1.png
🚨 Warning:You may disconnect from your Shadow during updates. Do not restart your Shadow during the update and wait at least 15 min. Restarting Windows may corrupt the data on your Shadow. You can try to restart the stream if the screen freezes.

Once the installation has finished, please restart your Shadow.

 

Manually update from the web

Depending on your Shadow subscription, you may have different graphics cards. You'll need to find your graphics card to download the right drivers for your Shadow, then install those drivers on Shadow. Restart your Shadow when you're finished.

 

Step 1: Find your graphics card 🔎

To see which graphics card is installed on your Shadow, use Device Manager:

  1. Using Shadow, open the Start menu.
  2. Search for Device Manager.
  3. Double-click Display adapters to find your graphics card. See the example below for reference.
    mceclip1.png

Step 2: Download your drivers 📥

When you've found your graphics card, download your drivers directly from NVIDIA's website:

  1. On Shadow, open your preferred browser.
  2. Go to NVIDIA.com > Drivers.

Complete the form on NVIDIA's website to find your drivers. For help filling out this form, choose your graphics card below.

 

 

 

  

 

  

 

  

 

  

 

  1. For the remaining options, choose the Windows 10 64-bit operating system and your preferred language.

Step 3: Install the drivers on Shadow 🔨

  1. After downloading the drivers, close any applications running on Shadow and save your work.
🚨 Warning: Do not shut down or restart your Shadow during an update. This may damage Windows or your data. You can close the window and start Shadow again if your stream freezes.
  1. Double-click the .exe file downloaded.
  2. Click Yes if User Account Control (UAC) requests permission to continue.
  3. Choose Express Installation when asked.
  4. When the installation is finished, click Restart now to finish the installation. Your Shadow will need to completely shut down.
    NVIDIA.bmp 

 

Want to change Shadow's resolution and refresh rate? Try these: